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Cosmic Ray

volume gets stuck and won't move up or down

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We have been having issues on our tv with the volume. When trying to move up or down its moves once and goes right back to what it was at. We have tried on the samsung, firestick and DirecTV remote with all having same issue. We have to reset tv numerous times for it to work. This happens daily and is very frustrating. 
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Samsung Moderator
Samsung Moderator

Re: Re: volume gets stuck and won't move up or down

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Hello @LadyEvil, if you have tried everything that @userYzmTcqrrMp has provided above then send me a private message with your full model and serial number so that I can look into this for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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62 REPLIES 62
Asteroid

Re: volume gets stuck and won't move up or down

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I've had the same issue and tried everything listed in these forums.

 

I've read: 

1. New batteries in the remote

2. Power cycle the TV

3. Reset the audio

4. Reset the TV to factory default

5. Remove batteries from remote, hold power button for 10 seconds

6. Remove batteries from remote, hold power button for 40-50 seconds

7. Hold the 'down' arrow and 'pause buttons simultaneously until a message displays "remote learned"

 

None of these worked! After troubleshooting and using my process of elimination, I discovered disabling 'Autorun Smart Features' solved my problem! 

 

In short:

 

SETTINGS > GENERAL > SMART FEATURES > AUTORUN SMART HUB (disable) 

 

I hope this helps. 20201110_040623.jpg

 

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Cosmic Ray

Re: Re: volume gets stuck and won't move up or down

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Thank you. Just turned it off. Crossing my fingers this works!
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Constellation

Re: Re: volume gets stuck and won't move up or down

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reset the smart hub. worked for me

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Asteroid

Re: Re: volume gets stuck and won't move up or down

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this worked for me too, thank you!!   I didn't have the option to "disable autorun smart featers" as the button wouldn't change anything - but saw the option on a different screen to reset the smart hub so tried that.  We were just about to buy a new TV due to this -so I'm happy it worked!

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Astronaut

Re: Re: volume gets stuck and won't move up or down

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Where did you find this screen I also cannot unclick the setting

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Astronaut

Re: Re: volume gets stuck and won't move up or down

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Which screen did you go to. I am having the same problem where the button won't disable. 

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Astronaut

Re: Re: volume gets stuck and won't move up or down

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Where did you find the option to reset the smart hub?


@userP0xalUgnrh wrote:

this worked for me too, thank you!!   I didn't have the option to "disable autorun smart featers" as the button wouldn't change anything - but saw the option on a different screen to reset the smart hub so tried that.  We were just about to buy a new TV due to this -so I'm happy it worked!


 

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Cosmic Ray

Re: Re: volume gets stuck and won't move up or down

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well, it didn't help. and now its freezing up the tv. I love Samsung, but I may never buy there TV again. disappointing 😢
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Samsung Moderator
Samsung Moderator

Re: Re: volume gets stuck and won't move up or down

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Hello @LadyEvil, if you have tried everything that @userYzmTcqrrMp has provided above then send me a private message with your full model and serial number so that I can look into this for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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