12-06-2017 07:18 PM - edited 12-06-2017 08:34 PM
12-07-2017 02:56 PM
Hey there, I see you've also sent us a private message. We've followed up with you there.
12-16-2017 03:02 PM
We take issues private when private information is needed. Sadly in this case the issue is caused by a website error and it is taking our team a while to get this fixed. Sadly I have no ETA on a fix but will continue providing updates as I get them.
Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.