Unable to Register - Error - number is not valid - DW80K7050UG

Constellation

Unable to Register - Error - number is not valid - DW80K7050UG

[ Edited ]
DW80K7050UG - Can someone PLEASE offer a solution to registering our dishwasher. The first three appliances are registered, but the dishwasher just will not go through. On 12/3/17 an online chat assured me the "registration team" would take my information and send me a "confirmation email within 24 to 48 hours." I waited 72 hours and nothing happened. I called and talked with "Tavia" who told me the site was "rebooting" and to try every three hours for the next 24 hours. I feel like I'm getting a run-around.
 
I've seen this problem on the Community before, but a solution is never listed. Occassionally a moderator will initiate a private chat - whatever it takes!
 
ENTER SERIAL (S/N) OR IMEI NUMBER:
 
Possible reasons for the error include serial/IMEI number is not valid, product is older than 3 years, product was purchased outside the U.S.
6 REPLIES
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Samsung Moderator

Re: Unable to Register - Error - number is not valid - DW80K7050UG

Hey there, I see you've also sent us a private message. We've followed up with you there. Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Unable to Register - Error - number is not valid - DW80K7050UG

Interesting that moderators take these conversations to "private message". That route has not yet offered a solution either. Anyone else out there with a solution to this issue?
Samsung Moderator

Re: Unable to Register - Error - number is not valid - DW80K7050UG

We take issues private when private information is needed. Sadly in this case the issue is caused by a website error and it is taking our team a while to get this fixed. Sadly I have no ETA on a fix but will continue providing updates as I get them. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Constellation

Re: Unable to Register - Error - number is not valid - DW80K7050UG

Still no solution. No confirmation that dishwasher is associated with my Samsung account.

Constellation

Re: Unable to Register - Error - number is not valid - DW80K7050UG

I cant register mine either.  All 4 other samsung appliances registered no issue. 

Samsung Moderator

Re: Unable to Register - Error - number is not valid - DW80K7050UG

Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.