HW-K950 D.IN mode to TvARC

Constellation

HW-K950 D.IN mode to TvARC

[ Edited ]

Thank You SamsungCole, the info is appreciated and I've printed the linked info to put in the manual.  I don't know how to determint what firmware the K950 is at.  The firmware for the TV is 1155 nothing reported seperately for the soundbar.

 

Now the K950 won't come out of the  D.IN mode to TvARC.  I"ve checked all the cables and powered down anbd up several times with no luck.  The sound bar finally went into a "Multi Channel" wireless M.CH mode.  When I put the sopurce back to D.IN it still wont convert to TvARC like it supposed to and has done since setting it up new.  What do I need to do to reset the soundbar so it can convert to TvArc?

 

Thanks for the assistance

Bill

 

 

54 REPLIES
Samsung Moderator

Re: HW-K950 Scrolling Messaage

Good morning, So I went a head and moved this issue to another thread to prevent confusion. Can you please provide a detail summary of your set up? This should include, what ports you are connected thought, what devices, and what type of cables you are using. Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: HW-K950 Scrolling Messaage

Goodmorning Drew, thank you for your fast respone. Please let me provide you with a bit of history first before listing the connection details. K950 was set up per provided User Manual.  While reading the online User Manual last night it provided a picture of setting or checking the Auto On/Off feature by pressing and holding the left button on the remote (left side of round wheel). I attempted that and that is when things started to wig out, lock up and changed.  Although I did see a message that said "Update" so my assumption currently is maybe there was an update that changed the TvARC to a Multiple Channel WiFi (M.Ch) message. What used to happen (as in first set up) was D.In converted to TvArc.  Now if source is seleted to D.In the sound reverts to the TV Speakers and does not convert to TvARC per packaged User Manual. The online User Manual doesnt say D.IN converts to TvARC which makes me wonder if there has been updates and changes since the purchase of the K950? And now, while in the M.Ch source setting I am no longer getting the often scrolling message of "Surround Sound Check Right or Left" (which is nice) that started my postings to figure out what this means.

 

Ok, connections per provided set up user manuals: Items purchased Nov/Dec 2016

UN65KS 9800 TV (New)

HW-K950 Surround Sound Soundbar (New)

UBD-K8500 Blu-Ray (New)

 

 

TV One Connect cable from TV to One Connect on Smart Box

Soundbar: HDMI cable from HDMI Out (TV ARC) to HDMI IN (TV ARC) on Smart Box 

Blu-Ray Player: HDMI cable from HDMI Out to HDMI In2 on Soundbar (Dolby Atmos worked)

Cable Box: HDMI Out to HDMI Cable In on Smart Box

 

Im also now wondering if I inadvertainly pushed the "wireless" button on the underneath side of the soundbar while attempting to figure out why there was no longer a TV ARC converting fron D.IN as the on screen message was to check connections.

 

In closing everythig was working according to supplied User Manual for the last month plus.(Online User Manual seems to be a little different regarding the D.In converting to TV ARC not mentioned (that I saw).

 

Thanks Drew, will be looking forward to your response.

Bill

 

Constellation

Re: HW-K950 Scrolling Messaage

OK, figured it out. While waiting for a response from my last reply I went to ground zero and unplugger sub, speakers, soundbar & HDMI TV Arc cable.  Followed the user manual that came with the system and hooked everythinng back up.  No soap, soundbar system still sourcing into D.IN and not converting to TV ARC which forced the sound to the TV speakers.  However, I could select Multi Channel Wireless WiFi via the TV sound settings which resulted in a AV system icon on the TV and reported the same in the soundbar message window(M.CH). Back to square one, what happened to TV ARC setting as indicated in the "boxed" manual.  What I discovered that is not in the manual is....hold down on the right side of the remote wheel and wahla TV ARC was a selection along with AV Surroundsound K950 Multi ChannelWireless  with a "Receiver" icon on the TV which the system was booting into and I do not have a receiver connected to the system(I suppose that's an option in case you do have one).  The TV ARC is an option selection on the remote by pressing and holding the right side of the center wheel as mentioned above.  Hope this helps anyone.

 

Now on to figuring out what and how to determine current firmware on the soundbar. There's no "menu" on the K950 remote to report this and I can't find anything in the TV sound settings that report current Soundbar Firmware. 

Constellation

Re: HW-K950 Scrolling Messaage

My apologies, there is a description in the user manual regarding the remote center wheel buttons options, apparently I overlooked it in my haste to figure out my problem issues.  I was reading the online use manual trying to find out how to determine what firmware is on the soundbar currently. The online user manual is actually better than the one included with the soundbar.  Once we determine how to find the current firmware on the soundbar then Im good. Then I'll know if an update is needed or not. 

Constellation

Re: HW-K950 Scrolling Messaage

I have the same issue as the OP, soundbar set to D.IN but no TV ARC message

 

Setup is Panasonic P65VT50 tv connected to Samsung K950 soundbar.

 

Soundbar set to 'D.IN', but 'TV ARC' message is not displayed

No sound from soundbar

TV remote controls sound bar volume display  (so anynet+ is working) just no sound comes out

Have tried a couple of different HDMI cables (including the one supplied with the soundbar)

Soundbar provides sound when other sources are connected to its other inputs

 

Have read all the posts I could find, and apart from turning off tv and soundbar overnight and hoping magic happens, there doesnt seem to be an answer. Can anyone help?

Constellation

Re: HW-K950 Scrolling Messaage

well, blow me down. Magic happened. TV off all night, turned it on this morning and saw the 'TV ARC' message, and got sound. No idea why, nothing else changed.
Cosmic Ray

Re: HW-K950 Scrolling Messaage

You can find your sound bar firm ware version in the multiroom app under update.
Cosmic Ray

Re: HW-K950 Scrolling Messaage

You are talking about pressing on the right side of the round circle on the audio remote right?
Cosmic Ray

Re: HW-K950 Scrolling Messaage

I found a way to get the firmware from the soundbar by playing around with the buttons on the remote(non of which is documented and could be due to my firmware level, but here goes..)



My current Firmware: v3114.2



Put the soundbar off/standby, then holding down the settings button(middle one between "effect" and "level"), the one with the settings wheel(wheel-cog). Keep holding it down until the soundbar boots. Keep an eye out on the soundbar's screen, it will cycle through all the "hidden" config like wireless ID's etc for each speaker, along with the firmware version.



Also found a way to re-init the system(I'm still searching for a way to factory reset the device). To re-init: Put the soundbar off/standby mode, then by holding down the volume up&down buttons on the side of the soundbar(not on the remote) until the display lights up with "INIT".



My ARC was working perfectly for about 1.5months, until I returned from my December 2017 holiday. No more ARC for me... I've reset my TV, decoder and re-INIT the soundbar. Also tried different HDMI cables and by unplugging all devices for 1 full day. Nada - fek