Samsung HW-N850 Sound Drop/Minor Issues

Constellation

Samsung HW-N850 Sound Drop/Minor Issues

Hello,

 

Here are a few "bugs" I have noticed on my HW-N850, which I would like to note is now the second one I have owned (the 1st was a BB open-box that didnt make it a week before taking a dump)

 

I use a 4K Apple TV on HDMI 1 for most of my TV/Movie viewing with the Samsung HW-N850. Sometimes the soundbar loses audio while I'm watching something (on the ATV) and will only get it back as soon as I switch inputs from and then back to the ATV.  Not too big of a deal, just annoying!

 

Sometimes the bar will not recognize the signal coming FROM the Apple TV on start up and automatically power on and switch to HDMI 2 (UHD Bluray Player) Another annoyance. 

 

The Samsung Smarthing App. I did not have an issue initially syncing/mating the SB to the app and to my WIFI network, however,  once I open the app then select the N850 Samsung from devices, the app it thinks, wheels spin, then it (the app) abruptly force closes. If I by chance select the upper right menu "dots" in time before it crashes the app works as intended. Again yet another annoyance!

 

I have no idea if these issues are common, uncommon, or if a firmware update will fix it. 

 

Some notes: All of the HDMI cables used are new and 4K/HDR compatable. The ATV has the latest update. 

 

Any help/insight is appreciated. Thanks!

8 REPLIES
Samsung Moderator

Re: Samsung HW-N850 Sound Drop/Minor Issues

@McDaygo; What model tv do you have? I understand it is 4K, is it a Samsung model tv? Also, what type of phone are you attempting to use the app on?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Samsung HW-N850 Sound Drop/Minor Issues

My Tv is an LG B7A OLED, no Samsung. I’m using an IPhone for the app. 

Samsung Moderator

Re: Samsung HW-N850 Sound Drop/Minor Issues

Understood. Have you tried uninstalling the app and reinstalling it to your phone?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Samsung HW-N850 Sound Drop/Minor Issues

Yes. I’ve done that and everything else that makes sense. The app crashes every time. 

Samsung Moderator

Re: Samsung HW-N850 Sound Drop/Minor Issues

It is possible this is a compatibility issue. However, we can have a technician take a look at the device. If you would like to take this route, you can send us a private message to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Samsung HW-N850 Sound Drop/Minor Issues

No, I am not interested in shipping my device. It’s all of 3 days old. This can’t be the only solution. 

Constellation

Re: Samsung HW-N850 Sound Drop/Minor Issues

Just an update on the app crash issue. I deleted/removed the SB from my Samsung account, deleted and reinstalled the phone app, and re-paired (not repair as in fix) the SB and it is finally working as it should. Now keep in mind I had to do all or some of the steps I just mentioned numerous times just as an FYI (e.g. re-paired the SB 4+ times). If you are having the same or simlar issue just keep at it, hopefully it work as it should eventually. 

 

 

Astronaut

Re: Samsung HW-N850 Sound Drop/Minor Issues

Hi McDaygo

 

Did you find a solution to the sound drop on HDMI1 using ATV? I'm experiencing the same problem using an ATV 4K on HDMI1, with the sound bar connected to a Samsung 65" Q9FN.

 

Best,

Brian