Sound cutting in and out when using vudu 4k hrd movie

Constellation

Sound cutting in and out when using vudu 4k hrd movie

When I watch movies in Vudu in 4k HDR the sound Cuts in and out. I spoke with Vudu and they said everything is right on their end. When I watch 4K movies on other sources such as Fandango now or Google Play movies everything is fine do you know when it'll start working for Vudu?

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6 REPLIES
Samsung Moderator

Re: Sound cutting in and out when using vudu 4k hrd movie

What device are you watching the movies on?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Sound cutting in and out when using vudu 4k hrd movie

I have an nu7100 55in and I'm using a Vizio 4.1 Dobby sound bar connected through an HDMI Arc. When I watch movies in 4k hdr on Vudu the sound Cuts in and out but when I use other services such as Fandango now or Google Play I don't have any issues. 

Samsung Moderator

Re: Sound cutting in and out when using vudu 4k hrd movie

Does this happen with non-4K video? Are you using a 4K rated HDMI cable?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Sound cutting in and out when using vudu 4k hrd movie

Only happens on 4K in Vudu everything else is fine and yes I'm using a 4K HDMI cable. When I'm washing high-def programming or standard definition programming I'm not having any sound problems

Samsung Moderator

Re: Sound cutting in and out when using vudu 4k hrd movie

Please send your model and serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Sound cutting in and out when using vudu 4k hrd movie

I haven't heard back from you about the sound problem do you know any thing new?