11-27-2017 05:58 AM
11-30-2017 10:19 AM
ich have written the issue in a german thread under eu.community.samsung.com (because i am german
now i have backfeed and phone support followed bye remote-service...
nope. if i turn controller on... an it stills in use, there's the same problem....
also with xbox remote and with AV/receiver tv-surround sound option also.
the hdmi-turnoff under audio-output etc. with error message isn't the problem/solution. i think...
but in movie, it works... ok.
i think too it's an bug of microsoft,
but samsungs hw-k950 already have decode/detections-problems too!
the sound-output in an atmos-movie needs to much time if i skip aka fast-forward in a movie... it's crap**...
i would buy a panasonic native 4k-player-- i contemplate with it.
which person can says since the release
(only since netflix have ms xbox one s atmos-support.. just no much more atmos-bd/streaming-service-player)
of ms dts:x or more dolby-atmos-support, that is a good add-on... no one!... ?
too insufficient options.
userchoice-(email-)support? individual support? phone support? no.
which plan is the best for it?
so far. at first, i hope samsung support!
microsoft, i hope they read this and push more updates for the great console!!!
i think the sound bar is my "fast compact alternative" and in the long term i should invest money in a more-upper middle-class denon/canton-system or so. (oh no, money invest...... greedy shady issue...)
help welcome - thank you for reading.
12-02-2017 02:15 AM - last edited on 12-02-2017 10:31 AM by SamsungCole
OMG I LOVE YOUUUUUU. IT WORKED IV SPENT HOURS MESSING WITH THIS THING AND READING PEOPLES ISSUES
IT FREAKING WORKED
you are my heroooooo. Its 5 am iv been up for hours!!!
samsung your useless
yours truly josh
12-05-2017 10:28 PM
I am still having problems and my soundbard only sometime works...
The Xbox One X goes into the soundbar HDMI 1. Then from the ARC of the soundbar I go into ARC on my TV.
On the TV my HDMI UHD Color ports are all on. HDR+ is on. In audio on the TV I have HDMI Audio Format on Bitstream and Audio Format pcm. Audio Delay is set to 0.
So my mainn problem is it only works sometimes and when I turn everythhing on it takes at least 5 minutes until I can see the Xbox UI.
01-28-2018 11:49 PM
I have the same issue no sound using my samsung Dolby Atmos (HW-K850) , all my cables are certificated for dolby atmos and 4k support.
My actual connection is HDMI OUT XBOX to HDMI 1 in sound Bar and HDMI OUT (SOUNDBAR ARC) TO HDMI INPUT ARC in the TV.
I tried everything and no sound
Additionally this steps and nothing
Netflix provided me content with the option arelady available for dolby atmos BUT no sound at all
I think is a issue with the microsoft
02-02-2018 04:35 AM
I have the same issue are you sure are only the cables ?
My my cables are the following
Zeskit HDMI Cable 10ft (4K 60Hz HDR UHD 4:4:4) - HDCP 2.2 - HDMI 2.0 High Speed 18Gbps - 3D Audio Return Ethernet 2160p 1080p - for Samsung Xbox PlayStation PS3 PS4 nVidia Apple TV Fire TV Netflix https://www.amazon.com/dp/B01MDJ5YGJ/ref=cm_sw_r_cp_api_wRfDAbNEJNG88
4K Ultra HD HDMI Cable 9 Feet by MINC - High Speed HDMI 2.0 Supports 4K 60hz 4 4 4 hdr, Deep Color, 1080p 240hz, 3D 120hz, HDCP 2.2 and ARC - 26AWG and CL3 Rated https://www.amazon.com/dp/B01CL9S9F0/ref=cm_sw_r_cp_api_1RfDAb7V33Y6J
02-03-2018 08:25 AM
When I do that, it just switches from Atmos to DTS Digital Surround. When I switch it back to Atmos, the sound bar still cuts out until several seconds of moving through the menus on the dashboard and cuts out if I leave a game and go to the dashboard and back. This happens with my original Xbox One and my Xbox One X. I now usually just leave it in regular 5.1 surround 99% of the time because I find it utterly annoying.
To those having trouble with the audio cutting out in menus/Atmos being slow to be detected (Xbox One x or otherwise) head to your audio output and change from bitstream to Off, it should show an error, after erroring it’ll reset Atmos and stop constantly turning off and on.