Original topic:

65" Samsung 65

(Topic created: 08-27-2021 05:03 PM)
Dobeluvr
Nebula
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Home Theater
I have a Samsung sound bar which has gone crazy. When using my Spectrum remote to adjust volume I get a loud digital voice telling me volume level and more. Words are spoken so fast it's hard to understand.

Until today I did not have this problem. 

Help! Thank you.

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1 Solution


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Solution
MsBri1
Neutron Star
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Home Theater

Hello there, I apologize for the issue you're having. Are you able to access your audio guide? Sounds like you would need to disable that function, the audio guide is normally located under the accessibility tab in settings. 


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7 Replies
Anonymous
Not applicable
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Home Theater

I will be happy to assist you. Could you please provide the model number for the sound bar?

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Dobeluvr
Nebula
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Home Theater
Thank you. Model HW-MS650 and the model code is HW-MS650/ZA
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Solution
MsBri1
Neutron Star
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Home Theater

Hello there, I apologize for the issue you're having. Are you able to access your audio guide? Sounds like you would need to disable that function, the audio guide is normally located under the accessibility tab in settings. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Dobeluvr
Nebula
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Home Theater
Using which remote? Soundbar or TV? Sorry I am not good with technology
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MsBri1
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I absolutely understand and would recommend checking the television's settings first, that's normally where it can be located. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Dobeluvr
Nebula
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Thank you very much. That worked...problem resolved.
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MsBri1
Neutron Star
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You're welcome I am glad to hear the issue has been resolved. Enjoy your day. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.