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tmuth
Asteroid

Audio Lag Sync with FiOS One - Solved

Equipment:
Samsung 65” Q70R Television
Samsung HW Q70R Soundbar
Verizon FiOS One Cable Box, Model: Arris VMS4100 / Z216 / 0712 / 1000. I believe this is a pretty new box they are rolling out. 
 
Symptoms:
Audio on any Verizon TV content was out of sync. Many solutions tried including different connections, adjusting audio sync on tv and soundbar, changing TV audio to PCM. No real resolution. 
 
Resolution:
Change the Audio Output Mode on the FiOS Cable box to L-PCM. Note: The “Lip Sync…” settings did not resolve the problem. 
 
Steps:
  1. Press Power on the FiOS Cable Box
  2. Press OK on the remote twice. This will take you into the diagnostics menu. You need to go up one menu level.
  3. Press left on the remote to go up one menu level to BUI Main Menu
  4. Select 02 User Settings and press OK
  5. Select Additional HDMI Settings and press OK
  6. Select Audio Output Mode
  7. Press right and change it from Auto to L-PCM
  8. Press OK
  9. Press Exit

Here's a link to a public evernote I created including screenshots: http://bit.ly/fios-audio-lag 

1 REPLY 1
Jrodfoo
Constellation

Re: Audio Lag Sync with FiOS One - Solved

Thanks for this!!! This has been driving me nuts for months.  Followed steps and we're good to go now.  Thanks again!!

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