cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Audio problems UBD-M9500 4K Ultra HD Blu-ray Player

JUMP TO SOLUTION

Previously played movies just fine and no issues with audio.

 

Have tried to play 3 different concert dvd or bluray and the audio cuts out every couple seconds when run through my soundbar. Tv stereo is no issue. just through the soundbar.

 

Heres the total system....

43" Class NU7100 Smart 4K UHD TV

UBD-M9500 4K Ultra HD Blu-ray Player

HW-N650 Panoramic Soundbar

Wireless Rear Speakers Kit - SWA-8500S

 

TV software updated a couple days ago. BluRay says current version 1111.

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Audio problems UBD-M9500 4K Ultra HD Blu-ray Player

JUMP TO SOLUTION

Connect the Blu-ray to the TV with sound going to the soundbar and see if that works. It's likely the soundbar getting overloaded when processing information.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
5 REPLIES 5
Highlighted
Honored Contributor

Re: Audio problems UBD-M9500 4K Ultra HD Blu-ray Player

JUMP TO SOLUTION

Do you have the soundbar connected directly to the tv?

Reply
Loading...
Highlighted
Asteroid

Re: Audio problems UBD-M9500 4K Ultra HD Blu-ray Player

JUMP TO SOLUTION

yes. Its also used as a passthrough between bluray and the tv?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Audio problems UBD-M9500 4K Ultra HD Blu-ray Player

JUMP TO SOLUTION

Connect the Blu-ray to the TV with sound going to the soundbar and see if that works. It's likely the soundbar getting overloaded when processing information.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Asteroid

Re: Audio problems UBD-M9500 4K Ultra HD Blu-ray Player

JUMP TO SOLUTION

Thank you for your response and suggestion.  Plays flawlessly.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Audio problems UBD-M9500 4K Ultra HD Blu-ray Player

JUMP TO SOLUTION

That is awesome to hear! Please let me know if you have any additional questions or concerns!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...