BD E5900 STOP mode

[Isaias]

Hello,

I need help my Blu Ray BD E5900, just stop working and only shows StOP on screen.  

Any idea how to solve .

[SamsungMichelle]

I am sorry to hear this. Have you tried resetting the unit? 

[Isaias]

 Could you please confirm  the instructions for resetting the unit

I tryed pushing the play/pause botton during 8 seconds, but nothing happend...I'm not sure if this is the right way to resetting the unit.

[SamsungMichelle]

When you power your unit on, are you able to get to the settings? 

[Isaias]

Michelle, Thanks for your answer

I´m not able to the settings because the unit just power on,  and then shows STOP on its litle scren, the TV does not  reiceive the HDMI blu ray signal.

[SamsungMichelle]

Have you tried unplugging the unit for about 10 minutes and changing the HDMI cord? Also, what kind of TV do you have?

[Isaias]

No yet......wil try,   the TV is Sony Bravia  32 inch.

[SamsungMichelle]

I would try unplugging the unit and changing the HDMI cord. If that does not resolve the issue I would reach out to Sony and see if they can remotely access your TV. 

[Isaias]

I will try unplugging the unit and changing the cord.

Unafortunately my TV is not Smart......so they couldnt access it...

[SamsungMichelle · Accepted solution]

Okay. If changing the cord does not work I would recommend service on either the TV or the DVD player.