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userc7RqS2stAP
Constellation

Blu-Ray closing Netflix

My Blu-Ray player was working fine until a couple days ago when it started closing Netflix and saying “no disc”. I’ve never used it for discs, so I tried putting a disc in then it proceeded to close Netflix to play the movie. I’ve reset it in the settings, I’ve turned it off and back on, I’ve even tried unplugging it, nothing is working.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Blu-Ray closing Netflix

Can you provide the full model number of the device and the firmware version the device is running? 


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userm9Fna3o4hg
Constellation

Re: Blu-Ray closing Netflix

To anyone else having this problem a simple switch of hdmi cables fixed my problem. I tried unplugging, factory reset of soundbar and TV and nothing helped.  Switched hdmi cable for the source (roku to tv) and it worked right away.  Hope this helps

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Samsung Moderator
Samsung Moderator

Re: Blu-Ray closing Netflix

We appreciate the input Smiley Happy 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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