Original topic:

Blu-ray movie not starting from menu

(Topic created: 05-13-2021 04:17 PM)
userWBHDCW3bdx
Asteroid
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Home Theater

I have a UBD-K8500 and I recently tried to play a regular (non-4k) blu-ray. It reads the disk and plays the menu, but when I hit play movie from the menu, it looks like the movie is going to start but the menu pops back up.

The firmware is up to date on the player and the blu-ray plays fine in other players.

I even tried resetting the player and nothing seems to work. Any ideas?

4 Replies
SamsungJam
Samsung Moderator
Samsung Moderator
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Home Theater

Is this happening with all of the discs that you've attempted in this player or just that one film in particular?  


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userWBHDCW3bdx
Asteroid
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Home Theater

It's happening with one particular disc, but this same disc plays just fine in other blu-ray players. For example, the movie plays in my xbox.

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SamsungJam
Samsung Moderator
Samsung Moderator
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Could you verify that BD-Live has been disabled on the player?  If you disable BD-Live and the issue continues,  I'll need you to send me a private message so that I can get some additional information.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userWBHDCW3bdx
Asteroid
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Home Theater

Thank you. PM Sent.

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