Original topic:

Blu-ray player HT-E3500 Youtube App not working

(Topic created on: 3/5/21 2:12 PM)
user8OsnoJCpFf
Constellation
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Home Theater

I have Blu-ray HT-E3500 where I am unable to connect to youtube. I get a screen with a Plus sign (+)with a red X.

1. My internet connection is connected.

2. I am able to connect to VUDU.

3. I tried the Reset but that did not fix the issue.

I appreciate any help.

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4 Replies
SamsungJam
Samsung Moderator
Samsung Moderator
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Is the blu-ray player up to date?  Due to the age of the Blu-ray player, it's an possibility that youtube is no longer supporting the app.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user8OsnoJCpFf
Constellation
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Yes, I updated to the latest software.

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user8OsnoJCpFf
Constellation
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Do you know if I can update the Youtube streaming service?

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SamsungJam
Samsung Moderator
Samsung Moderator
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You would more than likely be unable to.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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