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Samsung Moderator
Samsung Moderator

Re: Blu ray player broken after firmware update

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Could you send us a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userD5EIyZwBVv
Constellation

Re: Blu ray player broken after firmware update

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Same thing happened to me and I just got this thing on TUESDAY. BD-J5700/ZA, Factory ID “I”. SN 0A531RBJ409370F. Sealed in box brand new from all sales final retailer. Is this some kind of joke? My other Samsung blu ray hasn’t given me a single problem EVER. please assist. 

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Samsung Moderator
Samsung Moderator

Re: Blu ray player broken after firmware update

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I'm sorry to hear this. Please feel free to send me a private message at the link provided above, we're happy to look into this for you. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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userD5EIyZwBVv
Constellation

Re: Blu ray player broken after firmware update

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Pretty sure it’s the software update. I pulled the plug and let it sit a few hours and then it turned back on. Prompted me for the update and I said no, and now it works fine. Sure I have to say no to the update each time I turn it on, but it’s better than dealing with crashes. 

 

Ironically, my other Samsung blu ray player has never asked me to do an update in the 3 years I’ve had it. 

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userOOVsKyp5my
Constellation

Re: Blu ray player broken after firmware update

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Did an update to my bd-j5700/as and now I can not do anything with mine too.

Spoiler
 <Hidden> is the serial number
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Black Hole

Re: Blu ray player broken after firmware update

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Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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usernu45gBwuCq
Astronaut

Re: Blu ray player broken after firmware update

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Same thing here. Samsung goes in the trash!!!! 

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userpom9xELYMh
Constellation

Re: Blu ray player broken after firmware update

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This problem just happened to me.  Update, but it doesn't turn on.  What can I do?

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Samsung Moderator
Samsung Moderator

Re: Blu ray player broken after firmware update

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@userQveRVWQ2qB You can find the software version here: Link

 

@userpom9xELYMh Have you tried unplugging the unit for 5 minutes?

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userpom9xELYMh
Constellation

Re: Blu ray player broken after firmware update

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amazingly, that worked...but it wants to update again.

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