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Constellation

Blu-ray player power cycling whenever plugged in - The service has reset the settings, it works!

Привет, у меня тоже 18 июня случилась проблема с плеером samsung-ht-j5530k. Недавно узнал, что это проблема коснулась многих пользователей. Обратившись к поддержке Самсунг, мне посоветовали отдать его в сервис, проблему исправят бесплатно. 

 

Так и произошло, через два дня плеер вернули, указав, что просто сбросили настройки до заводских. У меня такая операция не получалась.

 

 Все это случилось в России, служба поддержки работает, приятно! Smiley Happy

 
Hi, I also had a problem with the samsung-ht-j5530k player on June 18th. I recently found out that this problem has affected many users. Turning to Samsung support, I was advised to give it to the service, the problem will be fixed for free.

And so it happened, two days later the player was returned, indicating that they had simply reset the settings to the factory settings. This operation did not work for me.

All this happened in Russia, the support service is working, nice! Smiley Happy
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Samsung Moderator
Samsung Moderator

Re: Blu-ray player power cycling whenever plugged in - The service has reset the settings, it works!

Just for clarification, your blu-ray player is in working order now?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Blu-ray player power cycling whenever plugged in - The service has reset the settings, it works!

Yes

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Asteroid

Re: Blu-ray player power cycling whenever plugged in - The service has reset the settings, it works!

Update on fix to Samsung blu-ray player stuck in boot loop aka cycling on-off in USA

 

Success: I had my BD-JM57C/ZA samsung blu-ray player that was "bricked"
repaired by SAMSUNG REPAIR CENTER, Techeim, Inc on 7/23/2020.

 

This is an account.

 

Like many others, one of my players (call it player A) became bricked on
6/19/2020 in USA. At the time, this player had firmware (fw) version
BJM53BSPWWB-1020.1 and was configured to automatically connect player
to the internet via WIFI.

 

I called Samsung usa support, and after dialog, which I presume was to
assure my problem was indeed the "cycling on-off" problem, I was emailed
a free shipping label.

 

I sent the unit in on 7/15/2020, and they received it 7/23, per an email
update. I received the repaired unit back on 7/28, working correctly,
and with fw upgraded to 1021.0. About as good as one could expect from
Samsung given this dreaded failure in the field. The "Repair Statement"
I received from Samsung Care says:

 

Repair Description: Reset Up

 

Well, the microprocessor (uP) resets each time the unit powers up, so I
can only conclude Samsung is being cagey about the root cause of the bug.
But I applaud Samsung for their timely email notifications during the the
repair process. Thumbs down to Samsung on their censorship of blocking
new posts to the original community.samsung.com forum thread regarding
this bug.

 

My other identical BD-JM57C/ZA player (call it player B) was not yet
bricked.  This is because as soon as player A bricked, before powering
player B on, I moved B out of range of the wifi network it wants to
connect to.  Thus, away from its "settings" wifi network, it worked fine
just to play discs.  This player has fw version 1019.0.

 

So what to do with player B?  Purposefully brick it so I can send it
in free of charge to get fixed?  Try to upgrade fw to 1021.0 which
(presumably) addresses the cycling on-off bug?

 

I tried the later.  On 8/1/2020 from USA I tried to upgrade player B's
fw by online method after updating settings to connect to the local
WIFI network.  I got dialog that it couldn't connect to the fw server
even through I knew it was connected to the internet fine (by virtue
of successful youtube streaming).  On 8/3/2020 I tried again, and this
time I was able to successfully upgrade player B fw to 1021.0.  After fw
upgrade, this player B rebooted fine and streamed a youtube video fine.

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Cosmic Ray

Re: Blu-ray player power cycling whenever plugged in - The service has reset the settings, it works!

Good for you bro. In India, they are not providing any fix. just a refund in terms of credit note which will be valid for 3 months. worst service in India.

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Constellation

Re: Blu-ray player power cycling whenever plugged in - The service has reset t..

Я С з
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