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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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I've got another model (HT-J5530) but the same issue. I'm not using Automatic firmware updates but I think that somekind of firmware (Virus?) was downloaded form Internet. There is no other explanation

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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My 5700 is doing the same.  But I don't have auto-updates on

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Cosmic Ray

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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Same here, I turned off updates a while back because the updates were making my players PC connection un-usable.  But while watching Amazon on my BD yesterday it started making horrible audio noises and freezing up. Today, it wont stay on for more than 5 seconds then reboots ....forever.

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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I've got two of these same models in my household, and they both started having the same problem within a couple days off each other. Definitely something coming through the internet connection.

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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Same, BD-JM57C stopped working. Samsung customer support told me it had to be serviced by them, and completely shut down all questions about how and why it happened and if they will figure out a solution. 

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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Also if anyone has a disc stuck in there the only way I found to get it out is to hit eject on the remote

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Asteroid

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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Funny ours is doing the same thing started on 6/17/2020. Powering off and on. They did something on their end!

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Asteroid

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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I think we scared @SamsungGill away. I will add this thread link to the others having this problem on other devices.

 

HT J5500W here

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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Another j5500w not working. Getting tired of Samsung.

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Cosmic Ray

Reported Model and Location Lists

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Models reported to have the BluRay Bootloop Bug so far:

BD-E5900 

BD-J5100 

BD-J5500 

BD-J5700 

BD-J5900 

BD-JM51 

BD-JM57C 

HT-J4200 

HT-J4500 

HT-J4530 

HT-J4550 

HT-J5500W 

HT-J5520WK 

HT-J5530 

 

Reported Locations so far:

Argentina
Belgium
Brazil
Canada
Chile
Colombia
Costa Rica
Czechia
Egypt
El Salvador
Finland
France
Germany
Greece
Guatemala
Italy
Mexico
Netherlands
Nicaragua
South-Africa
Spain
Paraguay
Poland
Romania
Slovakia
Saint-Vincent
United Kingdom
Uruguay
USA:

    California
    Hawaii

    Illinois

    Louisiana

    Pennsylvania

    Missouri
    Nevada
    New Jersey
    New York

    Texas
    Utah
    Virginia

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