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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/19/20 9:30 AM)
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@user55bqWY463t wrote:

No word from Samsung? Are we supposed to junk this device and buy a Sony?


Call 1-800-samsung.  Get past the automatic attendent.  Wait on hold for a while.  When you get a real person simply explain the problem.  I assure you, they know what the bug is.  I spent maybe 5 minutes on the phone yesterday.  Got a return label for UPS.  Boxed it up and it's on it's way to New Jersey.  No charge for shipping, no charge for repair.  

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userWO3QjvqPxX
Asteroid
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I contacted Samsung via chat and Steven told me that this appears to an issue with my blu Ray player and since my warranty has expired (1 yr), I'll have to have it serviced. When I told him there are 30+ people on this community thread that have the same issue which occurred at essentially the same time, he simply said there was no firmware update yesterday. WHAT SHALL WE DO? 

Jante
Cosmic Ray
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I was able to open and close the DVD slot with the remote. I don't know how Steven could think that it's the player when it shows if there is a DVD or not. Very frustrating, and same, I don't know what to do either. 

userUMlPkY4gtO
Asteroid
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That's why I won't even bother calling. That is always a companies response with things like this and your warranty is up.

userWO3QjvqPxX
Asteroid
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So our second Blu Ray started cycling a couple of days ago, as anticipated, based on what many of you have reported. The techy who installed our home entertainment systems (and who recommended the Samsung players) said he recently became aware of this issue and found out that Samsung is getting out of the Blu Ray player business.  I cant imagine why they would deliberately sabotage their Blu Ray players and tarnish their reputation by pissing off their faithful customers and not helping to find a solution! Crazy!

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userEUnTEQrrPJ
Constellation
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I have 3 samsung bd-jm57, 2 with wireless access and one with only wired access. The two with wireless connection options failed on 06/18/2020, The continue to power on and off.  The last firmware mod listed is back in dec. 12,2017.  I've yet to see if there is a new firmware update that failed or if the older firmware update incountered problems. The wired blu ray player with no wireless options is functioning fine, seems to me to be limited to the wireless options.

CalebC
Asteroid
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Hmm, interesting. Glad you still have at least ONE working. My BD-J5900 has always been wired (is it possible, despite being wired, that it goes wireless sometimes?), and is still having this issue cycling on and off.

 

Hopefully Samsung comes up with a satisfactory solution to all of this.

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userclR5XY1ntq
Astronaut
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On 6/18/2020 my Blu-ray Disc Player, BD-JM57 started re-cycling as soon as it receives power.  The device sounds like it is trying to open the disc tray.  Nothing is displayed on the TV.  I unplugged the player over night with no change.  Does Samsung have a solution?

 

Patrick1963
Cosmic Ray
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That is interesting. Now that you mention it I remember my HT-J5500 scrolling a message on boot up about checking the wireless speakers. But the speakers worked so I never felt the need to investigate.

user8qmkd5SUFf
Asteroid
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My BD-J5700 also does not power up the USB port while it's boot looping.

 

I have an idea of what could be a fix, but it's unlikely Samsung would do it.  I've comfortable unsoldering the old flash chip and soldering in a new one.