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Asteroid

Re: BD-J5900 Cycling Continuously

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@CalebC wrote:

In the larger thread that is referenced above, it would seem as though Samsung is aware of this issue, even if not all tech. support people are. Based on the recent conversations quite a few people have claimed to have had with Samsung (I've been checking out the most recent comments), within the last 24 hours or so, they're aware of the issue and working to fix it. Hopefully this is true.


they are working to fix it if you send them some hard earned money. 

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Constellation

Re: BD-J5900 Cycling Continuously

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My BD-J5900 was OK on June 17th 2020 but started power cycling yesterday June 18th 2020. Nothing I've done makes any difference including, removing mains and holding on/off for 30 seconds, powering on with on/off depressed for 30 seconds, powering on with eject depressed for 30 seconds and powering on with eject and on/off depressed for 30 seconds and finally leaving the device completely disconnected for 24 hours .

From all the posts it looks like a bad update was pushed at a lot of machines including mine. I don't know how Samsung are going to put this right but I'm mad as heck so sign me up for any class action law suit.

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Astronaut

Re: BD-J5900 Cycling Continuously

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Exact same issue with us. Amazing that so many people have the same issue at the same time. This is not a coincidence.

 

For me: problem started this morning June 19, 2020 when the device was turned on. Device was working normally the night before.

  • BD-J5900 continuously cycles
  • Unresponsive to any input from unit buttons - if power button is held, the unit just restarts itself and issue persists
  • Unresponsive to remote
  • When unplugged from outlet and plugged back in, the issue persists

We had a blu-ray disc in the player tray. Disk was removed using the manual tray opener. Didn't make a difference with the unit's malfunction, though. If you have a stuck disc, look for the crecent-shaped slot with a ridged, grey wheel in it on the bottom of the unit, towards the front. Use a small flat-head scredriver to gently push the wheel, and the tray will slowly extend with each turn.

 

Come on, Samsung. This machine worked just fine for everyone on here until your brain trust interfered. You are bringing dishonor to yourselves and your families with these uncouth business practices. If you cannot fix the issue, take the honorable action and replace the machines at no cost to the customers.

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Astronaut

Blu-ray player BD-JM57C looping on and off hulu wont work

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Very very upset. Our blu ray player has been looping. When we turn it on the main screen appears then will begin to turn off, then on, then off, in a loop without any buttons being pushed. Prior to this issue we were unable to use hulu because it said it was no longer supported on this device? I am pretty upset that our one year old blu ray is a complete hunk of trash. Waste of money. Purchased at Sam's club. Buyers beware. I really hope samsung offers to make this right with a replacement or a credit towards a new one. No reason a device this new should be so defective. And based on the boards it appears there are several others experiencing the same defect. ):

 

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Asteroid

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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There is a no fix people, it your fault for waking up and turning your machine on like you do day in and day out! Not Samsung's fault, give them some credit. They are working very hard at not caring about you and collecting money! They just want you to have the new cool products they are making. 

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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There are various threads on here covering the whole world now about how an update has forced Blueray players into a power cycle mode yesterday repeating constantly.

 

I use mine for my full surround sound so its caused some issues.  What worries me is how the heck are they going to push a new update to something that wont turn on? 

 

As this is global I'd suggest everyone takes to social media as so far theres nothing of them accepting liability.

 

I am in the UK and I've seen posts from around the world!! 

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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My blue ray player started looping also. It was fine this morning and now a constant loop. Frustrating.

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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My blu ray started cycling on and off. It goes from on then turns itself off in a repeating cycle. I have tried to disconnect, reset eject and power buttons. As aoon as I pkug it back in it starts cycling on and off. 

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Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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MIne just started doing the same thing! It was just fine tow hours ago. I consulted with support on chat but they said it needs to be diagnosed by a local technician.

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Asteroid

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

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Mine is doing the same thing. Started about 20 minutes ago. Nothing I've tried as worked to fix it.

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