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Asteroid

Re: Samsung Blu ray BD-J5700 stuck in an infinite on and off loop

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Same problem with the same unit, around the same time frame. And I'm in Latin America. 

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Asteroid

Re: Samsung Blu ray BD-J5700 stuck in an infinite on and off loop

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OK, here's an update. Tried my wife's upstairs Samsung Blu Ray BD-J5700 that I said worked ok yesterday after the manual update. Well, today it has the SAME loop-de-loop problem as the others. I'm certain the problem is with the update itself.

 

So now I have THREE unusable Samsung Blu Ray players!

 

Hello Samsung! Are you there?

 

By the way, I'm in the Long Island NY area.

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Asteroid

Re: Samsung Blu ray BD-J5700 stuck in an infinite on and off loop

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I have contacted a lawyer who has a good relationship with local news. I understand making mistakes but no response is unacceptable. Also, if someone could start a Facebook group and link it in here that would be great 

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Constellation

Re: Samsung Blu ray BD-J5700 stuck in an infinite on and off loop

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Please update on the lawyer and his feedback.  Class action suit sounds like a good idea if they don't fix this RAPIDLY.  

 

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Constellation

Re: Samsung Blu ray BD-J5700 stuck in an infinite on and off loop

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Many people for sure, last night i was using it and it worked great went to bed. Next morning 9 hours later no good doing the same as you said I've seen the other forums and this isn't a coincidence way too many people with the same issue same time frame. 

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Asteroid

Re: Samsung Blu ray BD-J5700 stuck in an infinite on and off loop

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Hi. Im in Latin America and I'm having the same loop problem with the same unit. It all started 20 hours ago. I thought it was deffective, but it seems it's Samsung's problem.

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Constellation

Re: Samsung Blu ray BD-J5700 stuck in an infinite on and off loop

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Same issue here. I am in Canada and I did the update a few days ago, I looked everywhere for a fix, there seems to be a lot of people with this issue and not just this exact model but others also. This is driving me a little nuts, I really hope theres a fix and soon. I am not impressed by samsung at all.

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Astronaut

BD-J5900 Cycles Continuously

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Samsung Blu-Ray player BD-J5900 has a major malfunction. Device was working normally the night before. As of this morning, June 19 2020:

  •  BD-J5900 continuously cycles
  • Unresponsive to any input from unit buttons - if power button is held, the unit just restarts itself and issue persists
  • Unresponsive to remote
  • When unplugged from outlet and plugged back in, the issue persists

Looks like many other users are experiencing the exact same issue. This cannot be coincidental. Samsung, please remedy this issue for your customers as soon as possible.

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Constellation

Re: BD-J5900 Cycles Continuously

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My BD-J5700 is doing the same thing, also as of this morning.

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Constellation

Re: BD-J5900 Cycles Continuously

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I read the news reports on this issue and checked my BD-E5900 player, purchased in 2012. It wasn't initially connected to my home wi-fi and I did test a number of Blu-rays. Everything worked fine. As I had not connected it to our new router, I did so, and tested it again; no problem. It checked for a firmware update and advised there was none. The only issue I noticed is that BD Live no longer works but that may be more of a problem with my ISP [Shaw Communications here in Canada] and the Shaw BlueCurve router/modem we use. I also understand that Samsung discontinued making Blu-ray players last year . We just purchased a Samsung 4K TV so it looks like my next Blu-ray machine will be another brand. I hope everyone gets this resolved.

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