...it was working fine last night.
Solved! Go to Solution.
- False solution because guess what’s not solved
- My Samsung BD-JM57C has joined the club. Cycling on and off. Tried everything suggested
- no luck. Could use a fix sooner than later.
- not Solved Yet
- samsung has to give us the solution
Our BD-J5700 also ‘acquired’ this infinite reboot bug at about 10:00ish last night. The loop is about 8 seconds long, the menu only comes up for the last two. The on-device buttons have stopped working, and the only button that seems to work on the remote is the ‘eject’ button. With these limitations neither a soft nor hard reset is possible. Unplugging overnight did not fix.
The loop continues both with and without a disc in the machine. When a disc is first loaded it delays the reboot by a bit.
The same issue with Blu Ray players continually restarting has been reported in other discussions:
It's happening to several different models. There's no fix yet.
I am having the same issue with J5700 beginning at approximately 8pm 6/18/2020. I called customer support and they refused to acknowldge that it was a Samsung issue and wanted to charge me for a repair. I filled out the customer service survey with highly negative responses. Samsung has not responded to any of the Community forum posts regarding this issue.
I am currently chatting with "Kimberly A., Samsung Expert, 100% Helpful"
She has said "
My Bd-j5700 started recycling on and off (very quickly and never stopping) late last night. It was making a strange noise; that was why I noticed it. I was finally able to put in a disc in the very short time I could get it to open, but when it briefly flashed on the screen it said "no disc". Won't stay on long enough to use any of the buttons on the remote. Didn't help to unplug/plug.
I switched it out with have an identical player I hardly ever use. Everything looked like it was fine. Great! It asked if I wanted to do a software update online. When I did that, it immediately started doing the same infinite recycling the first player did. Help please!!
Pysical Buttons on the BR player no longer work, parts of the remote no longer work, and the player keeps turning on and off. And it will stay on for about 1 to 4 second until turning off. Is there any way to fix it.