A couple of years ago I purchased a blu-Ray player. Model# BD-JM57C had all the apps and was perfect in our bedroom. Now it just sits there and recycles on and off, looking for a disk that isn't installed. You say that you are working on a solution and I have found one, the dumpster. I hope you are listening because I will NEVER again purchase another Samsung product. I once had to change the audio card in one of your 60" televisions, I couldn't afford to replace the unit itself! Good luck ripping off the new generation of people coming of age, stick to selling them cell phones.
After this fiasco, I too will not be giving Samsung anymore of my money. A lot of us are on Day 4 of being thanked for our patience and to power up our devices in 6 hours for an OTA update on devices that reboot every 2-3 seconds. Yeah, I'm sure that will work...
Also, expect your thread to be deleted by Samsung, for "violating their rules" aka telling it like it is. This has happened to me once already.
I was considering getting a Samsung Galaxy, but I don't think I will after seeing how they handle something like a BluRay player. How it even needs to be updated or patched or serviced to something this broken is beyond me.
At least on mobile devices, there is a whole other side community of support away from the manufacturer's (aka XDA Developers) and those devices actually have recovery modes that the end-users have access to. Out of principal, I still wouldn't give Samsung any more $ until this gets resolved at no cost to us.
I have asked several Samsung Care Pro reps multiple times how to boot my blu ray player/receiver into recovery mode. Either there is no recovery mode (VERY SCARY) or they are not willing to provide instructions on how to access recovery mode. Myself, as many other users have so far, were instructed by Samsung reps to power on the device and hold the stop button for 5 seconds to attempt to reset settings. It still is not clear whether that will take our devices offline and prevent the possibility of an OTA update.
I'll keep updating this thread so long as it stays open with any new info that I stumble upon. We're in this together!
Agreed from me. The blue ray is now a paperweight. Alas I now have no access to streaming Netflix or amazon. I'll give it a week then never ever consider Samsung products again
I'm having the same issue with my BD-J5700 since June 18. I don't know how I'm supposed to fix it powering on and off it I need to upgrade the firmware manually. There doesn't seem to be a way to manually reboot to default settings. I tried plugging in a USB but the power cycling kept going. Seems like it's across all Samsung blu-ray players.
Worked fine on Wednesday June 17th. Next evening turned unit on and it flashes main menu for less than a second as it goes from highlighting 'Loading Disk' to highlighting 'Photo' then screen goes blank and cycles over again. Every 7 seconds. Along with accompanying reboot cycling of the BluRay.
It is not a reasonable expectation to purchase a BluRay unit, and have it's software/Firmware run less than two years.
Awaiting hopeful Firmware or whatever process to fix this.
See original complaint post https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-power-cycling-whenever-plugged-in/td...
We just had two Samsung BD-57c units start doing the same thing less than 24 hours apart! We had another (Still in box), that we hooked up (All came from Costco). Working for now... We'll see.
What is Samsung going to do about this?
I too am having this issue on a BD J 5900 and then today on a 5700 that we had in another room. Both were not connected to the internet for 3 days when this happened due to us changing providers so was not a messed up update. Is there a solution?