cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

 

If a hack, any concern for a wired DVD player effecting a local network?

Reply
Loading...
Highlighted
Asteroid

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

Had a small chat with a Samsung tech online, “This happens when the power to the Bluray is suddenly interrupted.

1.) Turn on the Bluray, your TV and the cable box if you have one

2.) As it does it's on and off on and off tricks, press the "load DVD" button (above the #2 button ) on the remote

3.) Put any DVD in and press close

4.) When the DVD begins playing, press the Function TV source button. (Top Right Button)

5.) Press source button to HDMI 1 or, whatever HDMI setting you're on.”
This didn't work, so next info:

“try to unplug device for at least 30 minutes”

Finally, after said I said, I'll try and that I had two BD-JM57 BRDVD that started this cycling process, the response:

“im sorry to hear that. possible that it may be a software issue. but there is no announced fix yet for the problem. we will need to patiently wait for it. im sorry for the inconvenience”

Reply
Loading...
Highlighted
Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

That was one of the many fixes I to attempted with no benefit.  Still awaiting  a response from Samsung.  Hopeful on the software side or some other repair.  We have two of these in the family as well.

Reply
Loading...
Highlighted
Asteroid

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

BD-J5700

Was watching a DVD disc today 6-21-2020..   Paused the movie.

When went to un-pause...  encountered the aformentioned power-cycle issue everyone's reporting here.

Was about to toss it in the trash.  Glad I decided to google the issue.

Reply
Loading...
Highlighted
Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

Mine is also doing the same thing.  Started 3 days ago.  We have tried every fix that has been mentioned on this thread.  No change.   It cycles too fast for the attempt to reset or check for any software updates.  No disc was in it when this began.  Don't think that's what it's about.

Reply
Loading...
Highlighted
Astronaut

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

Friday night everything was working fine. Yesterday ran into the same issue checked my other unit was working fine . Afraid to try again only to find it will also not work. I have the original manual and it states to manually update firmware file. Problem is the last update they had was in 2017? So now what !


@user8FlCwmKAb7 wrote:

Mine is also doing the same thing.  Started 3 days ago.  We have tried every fix that has been mentioned on this thread.  No change.   It cycles too fast for the attempt to reset or check for any software updates.  No disc was in it when this began.  Don't think that's what it's about.


 

 


@user8FlCwmKAb7 wrote:

Mine is also doing the same thing.  Started 3 days ago.  We have tried every fix that has been mentioned on this thread.  No change.   It cycles too fast for the attempt to reset or check for

any software updates.  No disc was in it when this began.  Don't think that's what it's about.


 

Reply
Loading...
Highlighted
Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

My Blu-ray player BD-J5700 started rebooting off and on on Wednesday June 17th. I have it unplugged now and will follow this thread for any potential soluction.


@user8FlCwmKAb7 wrote:

Mine is also doing the same thing.  Started 3 days ago.  We have tried every fix that has been mentioned on this thread.  No change.   It cycles too fast for the attempt to reset or check for any software updates.  No disc was in it when this began.  Don't think that's what it's about.




 

Reply
Loading...
Highlighted
Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

I had this same problem with two of them, at our church, we have two of this model, one began boot looping but the other worked fine, we moved the other on because the room that had the boot loop problem was more important, then the other one gave us boot loop problems. Both were the BD - JM57C model.


@user8FlCwmKAb7 wrote:

Mine is also doing the same thing.  Started 3 days ago.  We have tried every fix that has been mentioned on this thread.  No change.   It cycles too fast for the attempt to reset or check for any software updates.  No disc was in it when this began.  Don't think that's what it's about.



@user8FlCwmKAb7 wrote:

Mine is also doing the same thing.  Started 3 days ago.  We have tried every fix that has been mentioned on this thread.  No change.   It cycles too fast for the attempt to reset or check for any software updates.  No disc was in it when this began.  Don't think that's what it's about.



@user8FlCwmKAb7 wrote:

Mine is also doing the same thing.  Started 3 days ago.  We have tried every fix that has been mentioned on this thread.  No change.   It cycles too fast for the attempt to reset or check for any software updates.  No disc was in it when this began.  Don't think that's what it's about.


 

Reply
Loading...
Highlighted
Community Manager
Community Manager

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Constellation

Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in

JUMP TO SOLUTION

My BD-JM57C has the same problem as well last used it Wednesday and when I started it up today it started the infinite reboot I was able to get my DVD out of the player like others were. Will be waiting for a solution.

Reply
Loading...