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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created: 06-22-2020 08:45 PM)
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userSlY6jXH8C3
Astronaut
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...it was working fine last night.

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useroCIRuRxMDW
Asteroid
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what can we do these days before Samsung gives any solution?

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mcw53
Cosmic Ray
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Go outside and get some sunshine. Smiley Happy

Or ... you can run Netflix on a mobile device and cast to your TV or A/V Receiver.

userlPP9aob2gk
Constellation
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Same issue! Started a few days ago too!

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userKEe5JpSyK3
Asteroid
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Wow, here I thought my movers broke my receiver. Are we all going to receive new receivers or what is the fix gonna be? They can't push out a new firmware since ya know, it's power cycling over and over again. 

Edit:

I have a HT-J5500W

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userDEj29cHuTS
Asteroid
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I'm having the exact same issues as described with my HT-J5500W. Worked just fine last night and tonight, I turn it on, and all the same problems as everyone else. Talked with a "Samsung Expert" via chat and they say to take it to the nearest Samsung technician but WILL NOT answer who pays that cost. Starting to think it's now a $300+ paperweight, what a joke.

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The only hope is if we can flash from USB.  I have the 5500W too, it's a great surround sound system.  I really don't want to have to replace it.

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userKEe5JpSyK3
Asteroid
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I don't want to replace mine either. I love it. Purchased the Q60 sound bar in the mean time while they push a fix since I need one for my master bedroom anyways. I can't stand standard TV speakers. 

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userDEj29cHuTS
Asteroid
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If they are able to send out a flash update on USB, how do you suspect they would go about doing that? Email it to you? Would you have to prove that you own and purchased the system? Would it have to be under warranty? So many unanswered questions and all they do is beat around the bush when you ask these to them. 

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mcw53
Cosmic Ray
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They would post it on their support website the same as any other firmware update. You download it, unpack it to a USB drive, stick it in your blu-ray player and power up. Hopefully.

userU5AyNOuqTq
Constellation
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Samsung should always test their upcoming updates before releasing it to the public, was this on purpose?

This is spreading faster than coronavirus.