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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/23/20 6:43 AM)
2,665 Replies
userkBaZ6rAcsA
Constellation
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It's been about 5 days, and still no progress. I would like to use my HT-J5500W for the surround feature while it's connected with my other entertainment center devices. Now I'm wondering if my Samsung smart televisions are going to go out next!

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userhbSuGQB3na
Constellation
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BD-JM51 is also cycling on/off in a loop. Samsung has got to send out some type of fix. PLEASE!

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userhADVcIG2ve
Constellation
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Loads of consumers have reported this same issue at the same time, it's a software update that's caused our players to malfunction -we should not have to fork out money to have this repaired, no one asked for this update and they were working fine before. Warranty or not this needs to be fixed ASAP!

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useroVBUDx5cvF
Asteroid
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Given my issues I'm convinced the issue(s) resulted from a software update. 

 

Is this an update from Samsung or some sort of malware?

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user7mVwqqz5cb
Constellation
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My Blu-ray's doing what everyone else in the worlds is doing. Cycling on and off and now I can't stream or hear anything. This is very dishonest business practices we are witnessing at SAMSUNG. Especially considering Samsung is not coming out with a formal statement. Everyone needs to constantly flood their social media accounts non stop on every platform and these forums to demand something is done. This is unethical. 

userhADVcIG2ve
Constellation
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Yes the exact same thing happened to mine a few days ago, as have lots of other peoples. They say they can't help over the phone and refer you to a third party company that want to charge you to inspect your player, and then charge you again for the repair. This isn't acceptable, our players were fine until Samsung released a software update that none of us asked for -now our players are broken. They need to fix them regardless of whether you have a warranty or not

userOJEgnZS0El
Constellation
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Yep, I use mine a few times a week, today, lots of beeping and turning on and off.

This is unacceptable that they have crashed probably millions of peoples DVD players and are hiding out not fixing them or even just rolling back the "update".

I almost threw mine in the trash before looking online for a possible fix and finding thousands of people complaining about the same thing within the past week!!!

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It wasn't an update, it was probably a pre-existing bug such as an expiring certificate.   If it could be fixed by just rolling back don't you think Samsung would already be telling us that?

userliYDLM12ZY
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Birdman02
Astronaut
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