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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/23/20 7:33 PM)
2,665 Replies
userUY3rkY2c8h
Constellation
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The only problem with this answer is that I already tried rolling back my Firmware with a flash drive, however, I have not been able to find a way to interrupt the boot loop in order to get to the settings menu to load the Firmware from the flash drive. I've tried with the device turned on and plugging in the flash drive and I have also tried with the device turned off and plugging in, then powering on the Blu-Ray Player. The instructions I followed from Samsung and the older Firmware versions are here: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=5982492&CDC...

 

https://www.samsung.com/us/support/owners/product/2015-blu-ray-disc-player-j5900-series

Zorro3k6
Cosmic Ray
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Well that is just unaccaptable. I was hoping that the fix could be automatic by plugging in the USB. Basically the system will know to install that from the USB during start up. But if you have to do this manually, then it's not possible for the reasons you've stated. Samsung is going to have replace every defective machine then regardless of warrenty.

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userqXGc3NFpDq
Constellation
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What good is a flash drive solution if there is no USB port on the BD-JM57C unit????

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GaryCurran
Asteroid
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Yeah, well there's only one problem with that.  To update the firmware, you have to have the unit ON and RUNNING, and access the Settings menu from the splash screen.  Right now, the unit won't stay on for more than two seconds, and you can't navigate to the Settings menu.
I'm going to wonder what their response to this is going to be, and how they expect us to fix it.

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userKTYVPjGiaY
Constellation
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Same issue with BD-5J100 started on June 22, 2020. Please email fix to all users on this thread.

 

Thanks.

user2s8hvB6G77
Asteroid
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Same issue on my BD-JM57C.  Just noticed it today, but it's the first time we've tried to use it in about a week.  Not sure exactly when it stopped working.

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userIc7vyuROj1
Constellation
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Our Samsung BD-J5700 machine has joined the club. Will not stop cycling on and off. Samsung fix this!!!

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userMWZ0iHrofQ
Constellation
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Experiencing the same as the rest of you...

We have two of the BD-JM57C players and not one, but both have the same power cycle issue.

When I found the first one doing it I thought it was just broken, but when I found the other one doing the same thing I knew something was up.

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userIufB2zk9Ui
Cosmic Ray
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It seems to me samsung shut everyones systems down at the same time and that is lower than low , step up samsung and do what is right honor your costumers , 

userDEj29cHuTS
Asteroid
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Hopefully Samsung steps up and does the right thing. I hope this isn't like the TomTom GPS's all over again. The older model TomToms software went on the fritz on a certain date and rendered them unusable. TomTom's solution..."sorry, we can't help you, but here is a coupon code for a small percentage off the purchase of a brand new GPS". C'mon Samsung, we like your products, that's why we purchased them, we don't want to have to throw them out and buy another brand! I guess we will just keep patiently waiting for a fix.