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Constellation

Need actual solution for cycle problem

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Disc loading .......No disc, over and over again. Unit not working J5500W. Need some kind of response / fix.

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Cosmic Ray

Re: Need actual solution for cycle problem

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Still nothing? It's been a week. Doubt they'll do anything more than a piddly little coupon for a new one, now.

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Cosmic Ray

Re: Need actual solution for cycle problem

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Call them and request a shipping label.  It appears the only fix will be to send it back.

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Constellation

Re: Need actual solution for cycle problem

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Going to have to.... this is crazy. No response or acknowledgement. 

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Astronaut

Ht-j5500w

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I have problem in my sound system i do no how and when i just click start and the screen of sound system work and closed also load and no disk , also the Bluetooth it doesn't work  !!!!! 
it's wrong update or what !! I can't understand we need solution plz 

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Constellation

Blue-Ray

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My Samsung Blu-Ray stopped working a few days ago, it  just keeps rebooting itself over and over.

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Asteroid

HOME THEATER SYSTEMS CYCLING ON AND OFF

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ok so its already tuesday june 23,and still no answer as to what is causing our blueray home theater systems to malfunction.i have seen alot of threads,many saying its a firmware issue, a expired ssl certificate,so whats going on samsung,are we gonna have to scrap our units,i dont think that's right,since the prblem is with your servers,i dont know.please makes us whole and fix this issue.i would maybe be ok,with the apps on our system,like,youtube,netflix,hulu,etc...not working,but i cant even watch a blureay disk or dvd anymore.i cant use the fm stereo,i cant use the digital in function to route my tv's sound to the home theater.im getting really frustrated,i am a loyal samsung customer,and have been for many years.please fix this issue,or at least give us an explanation on the real cause as to why our systems are malfunctioning.please dont make me loose faith in you.do the right thing for all of your users,and at least give us an explanation as to why,this is happening.we expect to hear from you soon...........

 

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Cosmic Ray

Re: HOME THEATER SYSTEMS CYCLING ON AND OFF

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The exact same problem started on 19 June 2020 with my Home theater model HT-J5550.

Service engineer visited and said the same problem reported by many customer's only solutions as of now is to replace the motherboard.

 

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Cosmic Ray

Re: HOME THEATER SYSTEMS CYCLING ON AND OFF

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So are they going to replace the motherboard?

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Asteroid

Re: HOME THEATER SYSTEMS CYCLING ON AND OFF

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Well if replacing the motherboard is the solution,then i guess they shouldn't charge us,because clearly it's not our fault,it's their servers sending a bad update,or whatever and that caused all devices to malfunction.they need to give us an answer and fast,if not their gonna loose a loyal customer,and many more....

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