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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/25/20 7:44 AM)
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userZzFflXeEw7
Asteroid
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So I guess once Samsung has replied to a thread with a non-reply they are able to mark the issue  "resolved" and close the thread?! Ridiculous. I look forward to my compensation check for my subscription services for this month that I am not currently able to use, and appreciate all of you on these threads who have been trying to sort out what is going on. I will unplug my unit now and cross my fingers!

hckyguy788
Cosmic Ray
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It looks like this discussion is still open and unresolved unless I am missing something. I will not be accepting a "resolved" solution from anyone at Samsung until my device is back up and running for at least 24 hours. 

userZzFflXeEw7
Asteroid
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Has ANYONE gotten ANY joy from Samsung?? I've even gone as far as trying to contact news outlets to report on the issue because this has been so ridiculous. Hours on email and phone, best I got was "watch this site for your device and eventually we'll have a firmware update" OR "you can pay the shipping to send it somewhere random in New Jersey and maybe we'll fix it." WTAF, Samsung??

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userZ2HrCjJbYu
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Same here - my BD-J5700 was working fine yesterday (6-21/2020) but when turned on today it started trying to read disc, switching to display photos (the next source), turns itself off and then powers on again (by itself) only to start the cycle over endlessly.  The only way to stop it is to unplug the device.

userVsY31uOees
Constellation
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Same problem started 1 week ago

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userVjWtF7cC0p
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So last night all was fine...woke up this morning, turned tv on, turned sound on and nothing... 

 

Swapped over to hdmi with the home screen to check settings and would flash from home screen to  samsung logo back to home screen back to logo.... so on and so forth

 

Unplugged for about ten minutes, plugged in...did same thing

 

Turned off and did a hard reset using the remote and holding down the square/stop button...still nothing

 

So is it broke or is there something I can do

userMm4w6xqIZO
Constellation
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Today I have the same problem, also all ok yesterday. Now device loops around trying to load disc even tho none present, then tries to look at Pictures then resets and starts process again. Dodgy update or built in obsolescence?

Anyone with any clues.

usercfXBCGbbxL
Constellation
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Same here...worked fine yesterday afternoon, then I turned it on again a few hours later and got the constant cycling.

Patrick1963
Cosmic Ray
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I see that I am not alone. My HT-J5500 is also cycling off and on. Is this a special club that I wasn't aware of when I made the purchase? Smiley Frustrated

Editing my post: the ht-j5500 manual states that USB port can be used for updates.

Screenshot_20200623-075036_Drive.jpg

 

Patrick1963
Cosmic Ray
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I'm in the US. Nothing new here but sharing info with US members. I started a repair ticket with Samsung. Today (6/25/20), speaking with a Samsung employee, I was notified that my HT-J5500W Blu Ray player was not under warranty and $80.00 was the cost to have it shipped to Samsung for evaluation. She is aware of the international problem but like us, is waiting on an official update from Samsung. I closed my ticket out for now. Tick Tock 

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