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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created: 06-25-2020 07:23 PM)
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userSlY6jXH8C3
Astronaut
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...it was working fine last night.

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@userJqnUUbFWNX wrote:

Did you call them or chat them?   I just chatted a service rep and got a fix will be released in a 2-3 days.


I just finished a chat session.  All they told me is that my units must be shipped to them (free) for repair.  They made no mention of a fix in 2-3 days.  They already sent me conformation repair tickets for both units and a shipping label will follow shortly.

Maybe it depends on the model.  Both of mine are BD-JM57C

 

What model do you have?  Is it possible that some of the more advanced models can receive a fix on-line?  My BD-JM57C is pretty basic.

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userJqnUUbFWNX
Asteroid
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I'm not sure.  I have a HT - J5500W.   

user8bXMlYT4Zd
Asteroid
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I called them, no on-line chat.  

 

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user8bXMlYT4Zd
Asteroid
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I called them, not an on-line chat

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user8bXMlYT4Zd
Asteroid
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Sorry, my response seems to not attach to the correct posters question

 

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user4WZV9oSL7A
Cosmic Ray
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Just call and get an RMA to have your device shipped back. You would need an attorney if returning your device for repair weren't an option.

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userJqnUUbFWNX
Asteroid
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I doubt this is true but this is what i was just told.I doubt this is true but this is what i was just told.

 

go_mach5
Astronaut
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I'm having the EXACT SAME PROBLEM with my BD-J5700!

 

None of the suggestions has fixed my problem!

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useryQCphEKNv6
Asteroid
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Chalk me up as yet another whose blu-ray player has basically given up the ghost.  Mine is also stuck in the same boot loop of which so many have reported.  For me, it occurred on Monday when I turned on my player.  I seriously hope Samsung finds a fix for this, as buying a new player isn't currently in my budget.  Besides, if they're at fault for pushing a faulty update which caused this...... I shouldn't have to.  I have very little faith in Samsung as a company now, and refuse to buy another product under their brand.  Makes you wonder what other devices they have rigged to simultaneously self-destruct.  

userljwtDmxRa0
Constellation
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My HT-J5500W is doing the same thing since Monday.