I just got off a CHAT with Samsung Care. I specifically asked if the units need to be shipped in for repair. The response was "We have determined that in order to properly repair your unit it will need to be shipped in for repair in our repair center. I can help you set up a free mail-in repair for your product.".
I went ahead and they created a ticket and emailed me a link to print a pre-paid UPS shipping label for each of my blu-ray players (BD-J5100 & BD-J5700). The whole process took about an hour. You will need to provide the following information:
Please share the following details. 1. Full Name 2. Mobile number 3. Home number 4. Email Address 5. Shipping Address with Zip Code 6. Place of purchase 7. Model and serial number 8. Preferred time to contact
I also asked if Samsung has determined the cause of the problem. No response.
I told him the community is p i s s e d - o f f because of their silence and they need to post an update. We'll see if they care.
Just got back from dropping off my BD-J5100 & BD-J5700 at the UPS Store. Now the waiting begins. Supposed to be 5-7 days from receipt of the units. For those who are waiting for an online/diy fix, I believe you're in for a very long wait. I suggest contacting Samsung and get a ticket(s) created and a pre-paid shipping label(s) emailed to you.
I just went through samsung's chat. They'll fix it, but I have to pay to ship it there and back because it's out of warranty. It's 6 months old. I bought it on black friday last year at walmart. You would think if everyone's having the same issue at the same time they would pay to fix it. We didn't all break our players with the same outcome at the same time.
Very strange. I went through chat as well, for a unit that's at least 3 years old, and they sent me a prepaid label. Consistency is severely lacking here. Not to mention the fact they they must know by know that they, Samsung, bricked these units and it should be them responsible for the repair.
I just went through samsung's chat. They'll fix it, but I have to pay to ship it there and back because it's out of warranty. It's 6 months old. I bought it on black friday last year at walmart. You would think if everyone's having the same issue at the same time they would pay to fix it. We didn't all break our players with the same outcome at the same time.
Where do you live? Mine is several years old, way out of warranty, they sent me 2 shipping labels free of charge.
Hi. I just mailed mine in today. I was told even though it was out of warranty it was not an issue and no charges will occur on my end. You might want to get someone on the phone and point to these community threads. Call, you will get better results.
Seems awfully suspicious that they want them all "sent in" to fix some thing they did around the world online...
What do they plan on doing with them all when they get them? What are they going to put into them that will fix a software bug?
Does anyone actually believe they will be getting them back after sending them in? And why would they also want all your speakers to fix a DVD player???
I specifically asked if I was to send in the remote and HDMI cord, etc, and they said no. Can't understand why one would have to send in the speakers....this is very odd. Solutions seem to be all over the board. I did get a prepaid label after I spoke with them, and dropped it off today at UPS...we will see!
