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Cosmic Ray

Re: Blu-ray player power cycling whenever plugged in

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@userhKrKXDmNJp 

 

As DPD would have been collecting your unit on behalf of a Samsung repair partner, maybe RepairTech, i would contact that partner.  From my experience, the repair partner should be sending you updates, maybe by email, to include when DPD would be collecting it, when they have received it back, when/how they have repaired it and when it has been dispatched back again.

 

For mine, the DPD driver attached a small sticky label to the package and left me a card with the tracking number on it.  DPD should be very interested if this was not done and the parcel has not been delivered, but either way, as it is the repair partner that is paying their bill, it is them that would be far better to chase it, especially if DPD currently do a lot of deliveries for them.

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Cosmic Ray

Re: Blu-ray player power cycling whenever plugged in

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DPD told me to call Repairtech and get them to call DPD.

 

Done this, Repairtech have been told by DPD that they need to conduct an investigation into why there is no record of my parcel apart from a collection scan.

 

The investigation will take a week. I don't hold much hope.

 

If they don't have any record other than the collection scan this suggests the paperwork DPD attached to the parcel with the barcode has become detached during transit. 

 

Once the driver had returned to the depot and unloaded all his collection parcels it would have been rescanned at that point.

 

Parcels are scanned at each point of handover from depot to depot.

 

I think its time to go buy a new Home Theatre system. Won't see my one again.

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Constellation

Has the Blu-ray player looping on and off situation been fixed yet

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OK it's been over two weeks have we come up with a solution for fixing the Blu-ray players on the rebooting looping problem situation

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Constellation

Re: Has the Blu-ray player looping on and off situation been fixed yet

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WHAT IS THE FIX FOR THIS PROBLEM?


@userOdJgp7YKyK wrote:

OK it's been over two weeks have we come up with a solution for fixing the Blu-ray players on the rebooting looping problem situation


 

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Astronaut

BD-J5700/ZA; MX, where I reside will not repair blu-ray player because it is an American product

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In 2016, I purchased this blu-ray player from Amazon USA and the product was working perfectly until it started to constantly power recycle. Samsung Mexico explained to me that I would need to contact Samsung USA because the product was American. 

 

Today, I contacted Samsung Support (USA) via Twitter and I was told for the product to be repaired that I would be financially responsible for all the shipping costs of getting the product to and from USA.  

 

 

 

 

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Cosmic Ray

Blu Ray Player power cycling boot loop

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There is a large thread titled "Blu-ray player power cycling whenever plugged in" with 261 pages and 2609 replies.  Has that thread been locked out?  I can't seem to post a comment question about the fix.

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Cosmic Ray

Re: Blu Ray Player power cycling boot loop

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Anyhow, what I wanted to ask is for people that sent two players to the Riverdale NJ Samsung repair facility.  Did they send them back to you in separate packages or both together?

 

I sent 2 identical units (BD-JM57C/ZA) in seperate packages.  I have been updated that both have been repaired at almost the same time on 07/01/20.  Samsung provided UPS tracking numbers for both.  But only one is showing that it has been shipped back to me, scheduled to arrive at my address on Monday 07/06/20.   The second unit's tracking number shows that it is waiting for UPS to pick it up at Samsung repair facility Riverdale NJ for 2 days now.  I called Samsung and they tell me the second unit has been shipped also, but the tracking does not show that to be the case.  They told me to call the repair facility and gave me a phone number.  No answer, voice mail box is full, can't leave a message.

 

So maybe they sent them back in one box and discarded the other UPS label?

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Asteroid

Re: Blu Ray Player power cycling boot loop

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The UPS tracking was never accurate for my player- which did arrive today.

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Cosmic Ray

Re: Blu Ray Player power cycling boot loop

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@userBJZ6yOzqs9 wrote:

Anyhow, what I wanted to ask is for people that sent two players to the Riverdale NJ Samsung repair facility.  Did they send them back to you in separate packages or both together?

 

I sent 2 identical units (BD-JM57C/ZA) in seperate packages.  I have been updated that both have been repaired at almost the same time on 07/01/20.  Samsung provided UPS tracking numbers for both.  But only one is showing that it has been shipped back to me, scheduled to arrive at my address on Monday 07/06/20.   The second unit's tracking number shows that it is waiting for UPS to pick it up at Samsung repair facility Riverdale NJ for 2 days now.  I called Samsung and they tell me the second unit has been shipped also, but the tracking does not show that to be the case.  They told me to call the repair facility and gave me a phone number.  No answer, voice mail box is full, can't leave a message.

 

So maybe they sent them back in one box and discarded the other UPS label?


I have 2 blu-ray players in for repair (BD-J5100 & BD-J5700). I got a couple texts Wednesday stating they had been received at the service center. When I checked the status of the tickets later that day they both stated "We are preparing to ship out your repaired unit.". Thursday I received a text stating the 5100 had been shipped. The status of that ticket has changed to "Your repaired unit will be delivered soon.". Following the UPS tracking link showed a scheduled delivery date of Monday July 6. I am hoping they both arrive Monday packed in a single box that I am tracking. Based on people's eperiences posted in the original tread, it seems they have been somewhat inconsistent on status change notifications.

 

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Cosmic Ray

Re: Blu Ray Player power cycling boot loop

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@mcw53 wrote:

@userBJZ6yOzqs9 wrote:

Anyhow, what I wanted to ask is for people that sent two players to the Riverdale NJ Samsung repair facility.  Did they send them back to you in separate packages or both together?

 

I sent 2 identical units (BD-JM57C/ZA) in seperate packages.  I have been updated that both have been repaired at almost the same time on 07/01/20.  Samsung provided UPS tracking numbers for both.  But only one is showing that it has been shipped back to me, scheduled to arrive at my address on Monday 07/06/20.   The second unit's tracking number shows that it is waiting for UPS to pick it up at Samsung repair facility Riverdale NJ for 2 days now.  I called Samsung and they tell me the second unit has been shipped also, but the tracking does not show that to be the case.  They told me to call the repair facility and gave me a phone number.  No answer, voice mail box is full, can't leave a message.

 

So maybe they sent them back in one box and discarded the other UPS label?


I have 2 blu-ray players in for repair (BD-J5100 & BD-J5700). I got a couple texts Wednesday stating they had been received at the service center. When I checked the status of the tickets later that day they both stated "We are preparing to ship out your repaired unit.". Thursday I received a text stating the 5100 had been shipped. The status of that ticket has changed to "Your repaired unit will be delivered soon.". Following the UPS tracking link showed a scheduled delivery date of Monday July 6. I am hoping they both arrive Monday packed in a single box that I am tracking. Based on people's eperiences posted in the original tread, it seems they have been somewhat inconsistent on status change notifications.

 


My status says "preparing to ship repaired unit" but got a phone call from Samsung today saying that my repair has been delayed because they apparently do need some part to fix it.  He said it might take until 7/15 before they can repair.

 

Strangely I also just got an email telling me they had NOT received my unit yet.

 

Think their system has some issues.

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