Has anyone in any country other than the USA had any luck getting repair support? I am in Canada and was told to ship the unit to a USA address (?)where it could then be sent to New Jersey for repair. Once repaired it would again be sent to a USA address (?) and I could try to find a way to get it here ... during Covid and as a result of Samsung disabling my unit!
What about other countries? Are we simply out of luck?
My Samsung blu ray player is an older model - J5700 and worked fine until it started glitching. When its plugged in it turns on, the tray opens and then the menu comes on and when menu goes off the tray closes. Then the cycle repeats. I have the remote and can't do anything with it or any of the buttons on the player either. I dont want to replace it if it can be solved.
I apologize for the inconvenience. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited. I would recommend reaching out to the country in which your product was manufactured/purchased for assistance with the appropriate troubleshooting for your product: http://www.samsung.com/visitcountry