I have a WiFi-problem with that soundbar too. It keeps connecting to my 5 Ghz WiFi instead of the 2.4 Ghz that I wish to have it connected to. I have figured out, that if I put my mobile phone on the 2.4 Ghz network before setting up the soundbar, it connects to 2.4 Ghz, but suddenly it is connected to the 5 Ghz instead. How do I force it to stay on 2.4 Ghz?
I had the same issue, I tried everything else here. I ended up just needing to make sure I was broadcasting my WiFi SSID, and not hiding it. I was then able to get the soundbar to connect without an issue.
I have had this soundbar for about a year and a half.
HW-MS650 Sound+ Premium Sound-bar
i just realized my Warranty service ran out late last year.
I also can not connect via Wi-Fi, either through the App, or through my TV, Samsung QN55Q7FAM, by no means a cheap TV.
I was successfully able to have my sound bar connect via Wi-Fi one time, and then gave the same message of “unable to connect to Internet” or some other random garbage. It has not been able to connect since then.
I have attempted EVERY suggested troubleshooting addressed in this thread multiple times. My Soundbar will not connect, will not update.
I am am beyond disappointed there is no true and realistic work around that has been directed by Samsung. If there is, please direct me to it!!!!
Hi, I just boight a MS651 soundbar. I would like to connect it with the Multiroom app. but I can’t.
Two behavior, most of the time after selecting « wifi »
on the soundbar, i see « need to connect wifi » on the soundbar. I open MultiRoom app, and cant find the soundbar at all...
Once, the app find the bar and asked me the password of my wifi network. I entered it but nothing happen, i had an error and then tje bar displayed « disconnected ».
note my tv is not a sart tv.
@usereMkEziWpfA Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link. Thanks!