cancel
Showing results for 
Search instead for 
Did you mean: 
user2rUzeGIJPD
Constellation

Re: Can't connect to Wifi HW-MS650 Soundbar

JUMP TO SOLUTION

I have a WiFi-problem with that soundbar too. It keeps connecting to my 5 Ghz WiFi instead of the 2.4 Ghz that I wish to have it connected to. I have figured out, that if I put my mobile phone on the 2.4 Ghz network before setting up the soundbar, it connects to 2.4 Ghz, but suddenly it is connected to the 5 Ghz instead. How do I force it to stay on 2.4 Ghz?

Reply
Loading...
usere7dWlytQHA
Astronaut

Re: Can't connect to Wifi HW-MS650 Soundbar

JUMP TO SOLUTION

I had the same issue, I tried everything else here.  I ended up just needing to make sure I was broadcasting my WiFi SSID, and not hiding it.  I was then able to get the soundbar to connect without an issue.

Reply
Loading...
ChuckNorrisAF78
Constellation

Re: Can't connect to Wifi HW-MS650 Soundbar

JUMP TO SOLUTION

I have had this soundbar for about a year and a half. 

 

HW-MS650 Sound+ Premium Sound-bar

 

i just realized my Warranty service ran out late last year.

 

I also can not connect via Wi-Fi, either through the App, or through my TV,  Samsung QN55Q7FAM, by no means a cheap TV.

 

 I was successfully able to have my sound bar connect via Wi-Fi one time, and then gave the same message of “unable to connect to Internet” or some other random garbage.  It has not been able to connect since then. 

 

I have attempted EVERY suggested troubleshooting addressed in this thread multiple times.  My Soundbar will not connect, will not update. 

 

I am am beyond disappointed there is no true and realistic work around that has been directed by Samsung.  If there is, please direct me to it!!!!

 

Reply
Loading...
usereMkEziWpfA
Astronaut

Re: Can't connect to Wifi HW-MS650 Soundbar

JUMP TO SOLUTION

Hi, I just boight a MS651 soundbar. I would like to connect it with the Multiroom app. but I can’t.

Two behavior, most of the time after selecting « wifi »

on the soundbar, i see « need to connect wifi » on the soundbar. I open MultiRoom app, and cant find the soundbar at all...

Once, the app find the bar and asked me the password of my wifi network. I entered it but nothing happen, i had an error and then tje bar displayed « disconnected ».

note my tv is not a sart tv.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Can't connect to Wifi HW-MS650 Soundbar

JUMP TO SOLUTION

@usereMkEziWpfA   Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...