Original topic:

Cannot adjust woofer settings on Soundbar HW Q70R from Smart things, App crashes

(Topic created on: 4/15/21 11:29 PM)
userV8IhpjBjeS
Constellation
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Home Theater

Owns a Samsung HW Q70R sound bar, I have connected it with Smart Things app and worked for few months perfectly, after I updated the controller update through Smart things app I cannot access woofer settings through smart things settings, whenever I try the app crashes or closes automatically. Any Solutions??? I have tried to access from my Samsung Galaxy S10+ and Galaxy Tab A7 2020 both gives the same result as app crashes.

3 Replies
userddH9bI7vKI
Astronaut
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Home Theater

I have the same issue hw-q90r, i updated the firmware of the sound bar and other stuff manually still the same issue, I cleared cache force stopped uninstalled re-installed same issue. I had problems when I first bought the smartthings hub v3 several years ago in other aspects of the app that acted the same way eventually it was resolved. I now just use the remote. Let me know if you find resolution..

userV8IhpjBjeS
Constellation
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Home Theater

Still the same thing, I too did all the things you have mentioned above and the result is same, still Smart Things crashes. Everything was okay before the controller update I did through the app, after the update this happened. Since there is no solution still I use the soundbar remote too and adjust further from Samsung TV settings :(

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SamsungLarry
Community Manager
Community Manager
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Home Theater

I recommend reaching out to our SmartThings team. They can be reached at 866-813-2404 or emailed at support@smartthings.com







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