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Cannot register Q80R soundbar "properly" with Smarthings app?

(Topic created: 05-02-2020 01:31 PM)
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userdezv6sq8rj
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I say "properly" because even though the device paired initially with smartthings and I can certainly do *some* things with the Soundbar (like control the volume) through the app, a couple of weird things keep happening which make me doubt it really paired properly:

 

1. The smartthings app keeps declaring, over and over, that a new sound bar device has been detected (the Q80R) and I should try to add it.  I've tried at least a dozen times and it always times out about 80% of the way throught the pairing process, so I'm guessing this is just the Q80R being over-willing to pair itself forever until you finally say "Never" on the Smartthings auto-discovery dialog.  However:

 

2. The device, as discovered by Alexa (which is actually the whole *point* of getting it paired with smartthings, being able to control only the volume of the device not being very useful!) , shows up as a *switch* type.  Yes, I can use Alexa to turn the sound bar on and off.  That's it.  When I try to register it with Alexa as an actual speaker device, it says that Smart things has no knowledge of such a speaker device, hence my current distrust of step 1.

 

Help?

 

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SamsungCaleb
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I'm sorry to hear that, what are your current firmware version and model number? 


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userdezv6sq8rj
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How do I query the soundbar for firmware version and additional model information (other than Q80R Harmon-Kardon Soundbar)? 

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SamsungCaleb
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The model should be on the bottom sticker of the soundbar, also you should be able to the firmware version using the smart things app or the multiroom app.


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userdezv6sq8rj
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OK, found it, thanks:

 

 

Firmware version is HW-Q80RWWB-1008.0

SmartThings plugin version is 3.1.15

 

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SamsungCaleb
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I would recommend reaching out to our Smart Things department regarding your concerns. They can be reached directly at 866-813-2404 or you have an option to email them at support@smartthings.com.


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userdezv6sq8rj
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Follow-up:  I fixed it by changing out my Wifi base station.  Previous base station was an Apple Airport Extreme (fairly old) and my suspicions were activated when I noticed the Q80R soundbar constantly falling off the wifi network.  I swapped out the Airport for a set of Plume SuperPods (it was on my list of things to do someday anyway) and the Soundbar paired the first time successfully and completely.  It has also not fallen off the network since.  I think we can mark this resolved (albeit with an unusual failure mode and solution).

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SamsungCaleb
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That's great to hear thank you for letting me know! 


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