Samsung Smart TV - Model Code: UN55KS8500
After a couple months of using the Disney App on my samsung TV without issue, it recently stopped working. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes.
"We're having a problem
Exiting the App...
Error Code: 1016 - App_Config_Failure"
- Power cycling the TV by holding the power button until the TV restarts does not work
- This TV does not have the ability to clear the app cache.
- I cannot delete the disney app.
- I used the "Reset Smart Hub" option under Self Diagnosis. This fixed the issue for one day, but when I went to use the app the following day, same error code.
I suggest reaching out to the app developers.