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Constellation

Disney+ App Error Code 1016

Samsung Smart TV - Model Code: UN55KS8500

 

After a couple months of using the Disney App on my samsung TV without issue, it recently stopped working. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes. 
"We're having a problem

Exiting the App...

Error Code: 1016 - App_Config_Failure"

 

Additional details:

- Power cycling the TV by holding the power button until the TV restarts does not work

- This TV does not have the ability to clear the app cache.

- I cannot delete the disney app.

- I used the "Reset Smart Hub" option under Self Diagnosis. This fixed the issue for one day, but when I went to use the app the following day, same error code.

 

Any fixes?

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Disney+ App Error Code 1016

I suggest reaching out to the app developers.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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