Original topic:

Failed registration process when connecting SmartThings to HW-950T

(Topic created: 10-29-2021 09:16 PM)
useroQRgtzyriF
Astronaut
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Home Theater

I recently (few weeks ago) installed HW-Q950T connected to SmartThings App. It worked.  Have not used the app after that till today. The SmartThings failed connection with the HS-Q950T. So I removed the device, and attempted to add back the device.

The process of adding the device, the App detects the HW-Q950T. Then WIFI setting (correct WIFI Access Point and Password).  The last step is to register the device.  Well it kept trying then finally failed - complaining network connection.  Double checks - triple checks... The WIFI and Password is correct.

Repeat the process many times -- same failure.

Please help!  This is very frustrating.  Samsung is such a big companies and have a good brand name,  but  did not realize the Samsung Support is not 7/24.

 

2 Replies
SamsungAl
Samsung Moderator
Samsung Moderator
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Home Theater

It sounds like you'll need to contact our Smart Things department so that they can figure out what is going on. Their phone number is 866-813-2404.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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rjh01015
Constellation
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Home Theater
Was support able to provide you with a solution??
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