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Firmware update failure, device always hangs on “loading”

(Topic created on: 4/30/19 7:43 PM)
useraQS2PxImMZ
Constellation
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BD-EM59C Blu-Ray disk player. Device was working fine before I chose to update the firmware from a level...61 to ...64. I was using the embedded WiFi connection for this task.  Might be the first time I did that. The progress bar showed the full download, then powered off and on. Now, it hangs with “loading” showing on the digi readout whenever the device starts. It doesn’t matter whether I have a disk in the tray or not. Help!

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useraQS2PxImMZ
Constellation
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So last night I unplugged the device for about an hour so that I could read the product plate and open this forum entry. Before going to bed I plugged the device back in, knowing that it would be hours before I could get back to it. I just went to the device this afternoon and it had powered itself off. I turned it back on and it is working normally. I went into the settings and determined that the upgrade miraculously completed. Perhaps it just took hours to apply the update? Thank you for your suggestions, as those were my planned next steps that I can now avoid.

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SamsungGill
Samsung Moderator
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Have you tried unplugging the unit for 5 minutes?

 

The newest version is 1067.1. Have you tried updating it via a USB flash drive?

 

Have you tried connecting it via a LAN connection?

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useraQS2PxImMZ
Constellation
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Home Theater

So last night I unplugged the device for about an hour so that I could read the product plate and open this forum entry. Before going to bed I plugged the device back in, knowing that it would be hours before I could get back to it. I just went to the device this afternoon and it had powered itself off. I turned it back on and it is working normally. I went into the settings and determined that the upgrade miraculously completed. Perhaps it just took hours to apply the update? Thank you for your suggestions, as those were my planned next steps that I can now avoid.

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SamsungGill
Samsung Moderator
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Great! We're glad to hear it. 

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