I'm sorry to hear that, as this would be out of warranty you can use this number to get into contact with our depot center to get this set up for service, 1-310-669-4334.
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I'm having the same problem also. One time it stayed unplugged for a week turn it on and after a while it worked 3 times and again same problem WAIT and no sound all the buttons work but CD door does not work??? You would think a defective product should be fixed for FREE!