Original topic:

HW-A50C - can't adjust volume with remote

(Topic created: 05-09-2022 07:19 PM)
userchrPvrhwqa
Constellation
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Home Theater

Just purchased the HW-A50C soundbar and cannot get the volume up/down button to work. TV (Samsung) only has an HDMI 1 AND 2...both "IN"s. Tried both to soundbar, and even tried optical cable and still no up/down volume control....it just sits at 20 or mutes. Volume control won't even work when streaming sound from a phone via bluetooth. Returned the first soundbar thinking it was a remote issue but now the second one is doing the exact same thing. About to give up on this soundbar indefinitely unless someone has some suggestions. I did check for a tv update and it says it is all up to date. Not sure what else to do. This is extremely frustrating. 

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html Thanks! 

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