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Cosmic Ray

Re: HW-K450/HW-K460 soundbar has stopped turning on, when I turn TV on

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that would require me purchasing another product( and I have no idea what I'd even need to buy), as the back of the Sound Bar's USB port is a Micro-USB port. 

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Astronaut

Re: HW-K450/HW-K460 soundbar has stopped turning on, when I turn TV on

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Firmware UPDATE?

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Constellation

Re: HW-K450/HW-K460 soundbar has stopped turning on, when I turn TV on

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WHAT IS WRONG WITH YOU SAMSUNG !!! You have created an obvious problem for many people who are very concerned about it. It has been well documented for some time now and you have done nothing. A MICRO USB PORT IN A VERY TIGHT SPACE on the back of the bar, REALLY ????? This is the best that you can do ????? Firmware that is hard to find, questionable as to whether it will fix the problem and not updatable through a standard USB port or wirelessly ??? THIS IS THE BEST YOU CAN DO !!! I have a $2500 Samsung TV and a $500 Samsung sound bar, and this is the level of service you offer. I am really upset. My father-in-law has a top of the line Samsung 8000 series television that will not support any modern codec because you refuse to update the firmware. Not very happy. Are you asking me to purchase LG instead, I am unsure ?? Can you please resolve this matter in a professional manner and support people who have a bevy of your products ( TV, soundbar, S9 phone, Galaxy watch, S7 phone, S3 phone, etc ).
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Cosmic Ray

Re: HW-K450/HW-K460 soundbar has stopped turning on, when I turn TV on

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Just wanted to say, as of May 9th the issue has been fixed for me with tv firmware update 1233.

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Asteroid

Re: HW-K450/HW-K460 soundbar has stopped turning on, when I turn TV on

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My HW-K450 has been turning on with the TV like in the past along with turning off in one step for the last week. I did nothing so I assume there was a TV update. 

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Astronaut

Re: HW-K450/HW-K460 soundbar has stopped turning on, when I turn TV on

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Same issue here, Soundbar HW-K450 and TV 55NU7402 with latest firmware on both installed.

Before buying the NU7402 this week I used to have an MU6102 with latest firmware installed and had no issue.

SInce buying this NEWER model this issue appeared, tried pairing/unpairing/everything, no result.

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Astronaut

Re: HW-K450/HW-K460 soundbar has stopped turning on, when I turn TV on

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This just worked me and I found it by accident.

 

I have a HW K450 soundbar to Samsung 6400W TV

 

The issue...TV wouldn't recognize SB via Bluetooth!

 

1. Power on SB and use source button to set to BLUE TOOTH READY.

 

2. HOLD source button on remote for a few seconds until SOUND CONNECT SEARCH TV appears!!!

 

THIS WAS THE KEY!!

 

3. Search TV - Sound - bluetooth - scan

 

4. TV promts a device has been located and CONNECT soundbar!

 

Make sure bluetooth button on remote is engaged to ON for the above process.

 

Also ensure in SOUND on your TV that in extra settings that ADD NEW DEVICE is listed to ON to receive your soundbar's request to pair!

 

If you want initialize SB, power OFF and hold pause/play button for 5 seconds. Done.

 

I've had numerous connection issues which I've solved through all the above mentioned advice but stumbled upon point 2 above which was a defining factor this time, nothing else worked that previously had fixed the issue!

 

Happy to share my experience after 3 hours!!!!

 

 

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