HW-K450 Soundbar display not working

[jemmer]

Everything was fine with my setup.  Worked perfectly for the year since I bought it.

I found some cables hanging down from my wall mounted TV.  I fixed those by taping them back up behind the TV, but accidentally unplugged the optical cable from my TV to the soundbar.

I plugged the optical back in, and got TV sound back, but now the soundbar no longer has a display.  I can control the bar from the right side volume controls and power button.  The input button appears appears to cycle through the various values and when I get to what I presume is D-IN the sound comes back on.

The remote's power and mute buttons work, but the volume up/down buttons , and input do not work.  Nothing happens when I push them.

I had programmed my Xfinity remote to handle the soundbar and it was working perfectly, but now, with this no display issue, it no longer controls the soundbar.  No volume control and no power on/off.

Any idea what's going on?

[SamsungLou]

We are sorry to hear about this. When was the soundbar purchased>

[jemmer]

I purchased it from Amazon on 4/2/2018

[SamsungMichelle · Accepted solution]

@jemmer: I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

[jemmer]

I want to thank everyone involved.  This was a quick and painless experience, from diagnosis through repair and delivery back to me.  Your professionalism and caring for your customer is commendable.  Thank you!!

[SamsungJam]

We're glad that you're up and running! Don't hesitate to reach out!

[userB1MU4Ye4JS]

Hi....sorry to disturb you.

But I have same problem on my hw-n950...no display...all tge rest works but no display...no ligth at all.

What should I do?

[jemmer]

Contact Samsung support.  I had to ship my soundbar to them for repair, and because it was out of warranty I had to pay to have them fix it, but they did so perfectly and in a very timely fashion.

Too bad the device broke, but Samsung handled the repair very well.

[SamsungTam]

@userB1MU4Ye4JS, we would be happy to look into this for you. Please send us a private message with your model and the serial number to the link.

[userqd6EQBRThP]

How much did the repair cost from start to finish?