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Original topic:

HW-K450 Soundbar display not working

(Topic created on: 8/16/18 11:49 AM)
jemmer
Asteroid
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Home Theater

Everything was fine with my setup.  Worked perfectly for the year since I bought it.

 

I found some cables hanging down from my wall mounted TV.  I fixed those by taping them back up behind the TV, but accidentally unplugged the optical cable from my TV to the soundbar.

 

I plugged the optical back in, and got TV sound back, but now the soundbar no longer has a display.  I can control the bar from the right side volume controls and power button.  The input button appears appears to cycle through the various values and when I get to what I presume is D-IN the sound comes back on.

 

The remote's power and mute buttons work, but the volume up/down buttons , and input do not work.  Nothing happens when I push them.

 

I had programmed my Xfinity remote to handle the soundbar and it was working perfectly, but now, with this no display issue, it no longer controls the soundbar.  No volume control and no power on/off.

 

Any idea what's going on?

14 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
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Home Theater

We are sorry to hear about this. When was the soundbar purchased>


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jemmer
Asteroid
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Home Theater

I purchased it from Amazon on 4/2/2018

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Solution
SamsungMichelle
Supernova
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Home Theater

@jemmerI would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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jemmer
Asteroid
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Home Theater

I want to thank everyone involved.  This was a quick and painless experience, from diagnosis through repair and delivery back to me.  Your professionalism and caring for your customer is commendable.  Thank you!!

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SamsungJam
Samsung Moderator
Samsung Moderator
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Home Theater

We're glad that you're up and running! Don't hesitate to reach out!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userB1MU4Ye4JS
Constellation
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Home Theater

Hi....sorry to disturb you.

 

But I have same problem on my hw-n950...no display...all tge rest works but no display...no ligth at all.

 

What should I do?

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jemmer
Asteroid
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Home Theater

Contact Samsung support.  I had to ship my soundbar to them for repair, and because it was out of warranty I had to pay to have them fix it, but they did so perfectly and in a very timely fashion.

 

Too bad the device broke, but Samsung handled the repair very well.

SamsungTam
Samsung Moderator
Samsung Moderator
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Home Theater

@userB1MU4Ye4JS, we would be happy to look into this for you. Please send us a private message with your model and the serial number to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userqd6EQBRThP
Constellation
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Home Theater

How much did the repair cost from start to finish?

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