Everything was fine with my setup. Worked perfectly for the year since I bought it.
I found some cables hanging down from my wall mounted TV. I fixed those by taping them back up behind the TV, but accidentally unplugged the optical cable from my TV to the soundbar.
I plugged the optical back in, and got TV sound back, but now the soundbar no longer has a display. I can control the bar from the right side volume controls and power button. The input button appears appears to cycle through the various values and when I get to what I presume is D-IN the sound comes back on.
The remote's power and mute buttons work, but the volume up/down buttons , and input do not work. Nothing happens when I push them.
I had programmed my Xfinity remote to handle the soundbar and it was working perfectly, but now, with this no display issue, it no longer controls the soundbar. No volume control and no power on/off.
Any idea what's going on?
Solved! Go to Solution.
@jemmer:This is something that will require service, you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
I want to thank everyone involved. This was a quick and painless experience, from diagnosis through repair and delivery back to me. Your professionalism and caring for your customer is commendable. Thank you!!
Contact Samsung support. I had to ship my soundbar to them for repair, and because it was out of warranty I had to pay to have them fix it, but they did so perfectly and in a very timely fashion.
Too bad the device broke, but Samsung handled the repair very well.