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useridOMEyDPbI
Constellation

Re: HW-K550 subwoofer level is low

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Having the same issues with the low sub sound. Already returned the soundbar once because it wouldn't link to the rear wireless speakers. Now I get a new soundbar and the sub barely works. Pretty fed up to say the least. I tried everything on here and nothing seems to work. Reset the soundbar and re linked the sub, still the same issue 

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Xman0824
Asteroid

Re: HW-K550 subwoofer level is low

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I just got this Soundbar as well.  I am having same issue I think. But to me its both soundbar and sub that arent loud. Mind you at best buy it sounded louder and thats a big place. Dont get me wrong I think it sounds very clear and nice but I dont think I should have to put volume at Max level. which I find myself doing.

any help or suggestions would be appreciated.

Thanks ahead of time.

 

on side note My ps4 pro does souns nice on it too.

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brergo
Constellation

Re: HW-K550 subwoofer level is low

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I just got the HW-M550 and am having similar issues. I have it connected via HDMI ARC and volume level is so low I sometimes have to turn it to 100. Weird thing is, the sound effects for the TV (also a brand new Samsung) are at a normal level. For example, if I have volume turned up to 100, audio from the tv is acceptable but if I click into the Samsung tv menu the sound effects when I hit a button on remote are very loud. 

 

I have tired upgrading firmware and are and no matter what I try, can't get that to work either. This is the second one as I have already had the sound bar replaced.

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Samsung Moderator
Samsung Moderator

Re: HW-K550 subwoofer level is low

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user2jyIjoTD52, Xman0824, does this persist on all sources and inputs? 

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Xman0824
Asteroid

Re: HW-K550 subwoofer level is low

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i have it connected to the arc hdmi on one connect. but when I watch blu rays dont have to turn it up  stays around 20 but when I am watching apps( netflix,amazon, hbo now) from my samsung tv ks 8000 then I am maxing my volume.

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Samsung Moderator
Samsung Moderator

Re: HW-K550 subwoofer level is low

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Xman0824, is the Blu-ray connected directly to the soundbar? 

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brergo
Constellation

Re: HW-K550 subwoofer level is low

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SamsungGill- Yes this seems to be an across the board issue. I am at my wits end. Any suggestions would be greatly appreciated.

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Samsung Moderator
Samsung Moderator

Re: HW-K550 subwoofer level is low

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brergo, does this only occur on your subwoofer or your soundbar as well?

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brergo
Constellation

Re: HW-K550 subwoofer level is low

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I'm only noticing it in the soundbar. The subwoofer is across the room; I'll have to try to pay more attention to see if it occurs in the sub as well.

 

Any ideas here? I don't really know what to do with this issue.

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usernIhhONAgkb
Astronaut

Re: HW-K550 subwoofer level is low

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Same issue very disappointed will be returning tomorrow for a JBL...

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