cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

HW-K650 Soundbar Volume keeps going to Max

My soundbar recently began to have issues with the volume selection. As soon as I connect the speaker to my Samsung TV using One-Connect the volume automatically goes to the max and cant be controlled. Does anyone have any suggestions for a fix? 

5 REPLIES 5
Highlighted
Samsung Moderator
Samsung Moderator

Re: HW-K650 Soundbar Volume keeps going to Max

I'm sorry to hear that, have you made sure the soundbar is up to date? Also, how do you have the soundbar connected? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: HW-K650 Soundbar Volume keeps going to Max

Hi 
Thx for a response, 

 

It has been connected using a HDMI to the connect one. As for software update, I will try that today and feedback the outcome.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: HW-K650 Soundbar Volume keeps going to Max

Thank you for keeping me updated! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Supernova

Re: HW-K650 Soundbar Volume keeps going to Max

@userGB5LQ9HhWe 

 

Possible a button is stuck or you need an update on the soundbar?

The thread here has a number of potential torubleshooting steps: https://www.cnet.com/forums/discussions/samsung-soundbar-randomly-changes-audio-levels/

 

I would say based off your description this may need Samsung support help:

https://www.samsung.com/us/support/warranty/ and use the guide there for getting support.

 

-- 

Show some love to this reply with a ❤️

Let others know this post solved your issue by selecting ✅"Accept as solution" 
(You can do so from the Members app by clicking in the three vertical dots, or by logging on to the community site via a desktop.)

 

Notification emails do not accept replies. Login to the community site  to respond to this thread or select a solution.
Reply
Loading...
Highlighted
Asteroid

Re: HW-K650 Soundbar Volume keeps going to Max

Eureka!!

 

I found a simple yet effective fix that works on many soundbar models. Simply watch the YouTube video and all is revealed within 150secs. Be aware that the fix means your manual volume controls will be disabled: I cant recall using them once. The remote will function as normal.

https://youtu.be/WTzmJM5QBTw

 

Big thanks to all of you who took time to reply.

 

Learn how I "fixed" the rogue volume issue I had with my Samsung HW-M360 soundbar.UPDATE: Keep in mind that after performing this "fix" you will only be able...
Reply
Loading...