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Asteroid

HW-K950 NO ATMOS

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I am hoping the community can help me. I have never had the ATMOS working and am dissapointed with the sound I am getting. 

 

My set up is as follows

Soundbar HDMI Out (TV ARC) to LG TV HDMI IN/ARC

Virgin Media V6 Box (latest 4K) HDMI to LG TV

Virgin box is set to Dolby Digital

TV sound is set to soundbar

When streaming via the Virgin box or Netflix the soundbat reads TV ARC. 

 Hopefully the community can help, I am aware from reading posts that the program needs to be in ATMOS and I should connect the soundbar to a Samsung ap to update the firmware which I will look into.

 

 

1 SOLUTION

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Asteroid

Re: HW-K950 NO ATMOS

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Hi not up and running yet...

 

Do i ignore the HDMI Arc port on the tv and just plug the soundbar into a normal HDMI port?

then it seems you are saying plug the virgin cable tv box directly i to the soundbar.

will try in an hour or so and seee what happens.

 

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16 REPLIES 16
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Honored Contributor

Re: HW-K950 NO ATMOS

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Hey, just to double check, is the soundbar up to date?

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Asteroid

Re: HW-K950 NO ATMOS

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I read in an earlier thread that I need the samsung multiroom app and need to connect the speaker to wifi then update FW.
Tried to do this but couldn't get it to connect. It mentioned moving the sounbar closer to the router which isn't an option but will try again.
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Samsung Moderator
Samsung Moderator

Re: HW-K950 NO ATMOS

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Once you are connected to WiFi, try checking the firmware to make sure it is up to date. Also, just to test compatibility; try connecting the soundbar straight to the LG TV. See if you are able to use ATMOS with the 2 devices connected.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: HW-K950 NO ATMOS

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Once you are connected to WiFi, try checking the firmware to make sure it is up to date. Also, just to test compatibility; try connecting the soundbar straight to the LG TV. See if you are able to use ATMOS with the 2 devices connected.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: HW-K950 NO ATMOS

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The Soundbar is connected directly to the TV.

I am using the HDMI Out which I believe is ARC from the sounbar directly to the HDMI 1 ARC on the TV. Then the Virgin cable box is also running directly to the TV.

Firmware now upto date.

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Constellation

Re: HW-K950 NO ATMOS

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Here's the problem, you wont get ATMOS over ARC. You need to connect ATMOS capable device directly to HDMI 1 or HDMI 2 to get the ATMOS

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Cosmic Ray

Re: HW-K950 NO ATMOS

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@userSo0UJAg62u wrote:

Here's the problem, you wont get ATMOS over ARC. You need to connect ATMOS capable device directly to HDMI 1 or HDMI 2 to get the ATMOS


and one would think @SamsungMod23@SamsungTam should have been able to come up with that.

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Asteroid

Re: HW-K950 NO ATMOS

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So do i connect the soundbar HDMI Out to the non-ARC HDMI on the LG TV?
Or
Connect the Soundbar HDMI 1 to the LG HDMI Arc
Or
Connect Soundbar HDMI 1 to one of the non-ARC HDMI’s on the LG TV?

Thank you for the people that have been replying. I goto a cinema in Barnes West London called- Olympic Cinema(famous old recording studio-2nd only to Abby Rd) and they have ATMOS which made me get the Samsung set up.
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Cosmic Ray

Re: HW-K950 NO ATMOS

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Going from your initial post,  just take the Virgin Box and connect it to HDMI 1 or 2 on the soundbar.

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