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Constellation

HW-K950 frequent issues connecting subwoofer

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Hello,

 

I keep having connectivity issues with the subwoofer, it disconnects every 10 seconds  (check subwoofer displays on sound bar led) while playing Dolby atmos content. Sometimes I’ll re sync the subwoofer and two surround speakers and then I’ll have one surround sound speaker not working and the subwoofer works just fine. Is is possible I have one faulty blootooth antenna in the sound bar itself? 

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Samsung Moderator
Samsung Moderator

Re: HW-K950 frequent issues connecting subwoofer

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Have you tried unplugging everything for 5 minutes and then trying again. How far away is the subwoofer? It could also be caused by wireless interference in the room. 

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Samsung Moderator
Samsung Moderator

Re: HW-K950 frequent issues connecting subwoofer

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Have you tried unplugging everything for 5 minutes and then trying again. How far away is the subwoofer? It could also be caused by wireless interference in the room. 

View solution in original post

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Constellation

Re: HW-K950 frequent issues connecting subwoofer

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I tried turning it off for 5 minutes as you suggested.
So far so good. Awesome man! Appreciate the support!
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Samsung Moderator
Samsung Moderator

Re: HW-K950 frequent issues connecting subwoofer

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Glad to hear it! You're very welcome.

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Cosmic Ray

Re: HW-K950 frequent issues connecting subwoofer

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I'm having this issue also, and no the unplugging trick does not work. 

 

I can get it to sycn after 100 atteps at paring but for those 99 failed tires , it makes no sense.

 

The paring process is also ridiculous annoying since you have to pair all speakers at once. 

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Samsung Moderator
Samsung Moderator

Re: HW-K950 frequent issues connecting subwoofer

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user3Pt2b8DyOW, are there a lot of wireless devices in the room?

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