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Asteroid

HW-K950 sound bar

I bought the HW-K950 sound bar in 2016. Since then I had to send it back for service, outside warranty because the subwoofer would no longer connect. A few months later the ARC quit working. I don't want to ship back because shipping is $40 plus repair bill of $80 and the sound bar came back damaged the first time. Now I own a $1200 sound bar that only works in the optical setting. Any advise?  I would really like to get ARC working without having to send back again so I can enjoy Dolby Atmos. 

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: HW-K950 sound bar

Hey! I totally understand how frustrating this is for you. Can you try the following troubleshooting steps listed in the link below:

http://www.samsung.com/us/support/troubleshooting/TSG01109856/#no-sound-when-the-tv-is-connected-to-...

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: HW-K950 sound bar

I've spent hours on the phone with Samsung support. We tried everything listed. My Samsung TV UN65KS8000 no longer recognizes KW950 sound bar. Won't give it as an option when changing sound mode. It recognizes blue tooth audio, optical, and tv speakers. That's all that will show up. The sound bar will not go into ARC mode with source selected as D.IN.  Other devices  work in TV ARC which is also HDMI 4. Any ideas?  

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Samsung Moderator
Samsung Moderator

Re: HW-K950 sound bar

Hey! Can you send me a  private message with your full model code and serial number so that I can look into this for you? http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: HW-K950 sound bar

Not solved!!!!!

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Samsung Moderator
Samsung Moderator

Re: HW-K950 sound bar

Hey! Can you send me a  private message with your full model code and serial number so that I can look into this for you? http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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