Original topic:

HW-K950 will not factory reset

(Topic created on: 3/17/21 6:30 PM)
Epyoch
Asteroid
Options
Home Theater

I have a k950

This morning it just died after never having a problem with it.

It will turn on and go to hdmi 2 but produce no sound.

Ths source button on both the remote and side do not work

when it is on the hdmi 2 light eventually turns off then any button on the side will light it up it will show vol 11 if you press either volume buttons but will not recognize any subsequent button presses.

If you press source it just shows hdmi 2 and will not change sources.

It recognizes on and off on remote and on the side.

Oddly enough effect button on the remote will cycle through and appears to work like it should, but no sound.

I've held the plus and minus button down while it was on and off.

While off I can get Idset to show by pressing down on subwoofer volume. 

If I hold down plus and minus while off for long enough (like a minute) when I release it says shop6 on the display...then eventually goes back to hdmi2

I've worked through troubleshooting with Samsung support.

Unplugged and what not.

I've looked through here and followed everything even for soundbars that aren't the k950.

I'm going to try to re update the firmware tomorrow.

Does anyone have any other suggestions

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3 Replies
Epyoch
Asteroid
Options
Home Theater
Usb firmware update didn't work, spent 80 and sent it to Samsung. No information yet
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NTX
Cosmic Ray
Options
Home Theater

This needs to be repaired by Samsung.

Same thing happened to a friend’s K950, my N950, and the Q90R for some people.

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Epyoch
Asteroid
Options
Home Theater
Yeah I did
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